RQ11683 - UX Designer - Senior I Toronto -Hybrid I 1 year

RQ11683 - UX Designer - Senior (1 Opening)

Overview

• Client: Labour and Transportation Cluster / Ministry of Public and Business Service Delivery and Procurement

• Requisition ID: RQ11683

• Location: Toronto ON Hybrid

• Bill Rate:90-94/hr incorp

Key Deliverables Across Project Phases

Phase 1: Discovery

Foundation Frameworks: Facilitate kickoff meetings to build a Business Model Canvas, 5 Whys analysis, user personas, stakeholder mapping, strategy maps, and problem statements.

User Research Sourcing: Create user interview topic maps and scripts; conduct user interviews and synthesize written observations into structured research findings reports.

Technical Architecture Mapping: Design comprehensive technical service blueprints mapping end-to-end service delivery processes, infrastructure support systems, and organizational roles alongside user storyboards and business KPIs.

Inception Showcases: Run Science Fair Day alignment sessions to showcase early discovery findings to outside stakeholders and establish the Alpha phase roadmap.

Phase 2: Alpha

• Design Sprint Ideation: Conduct Google Ventures 5-Day Design Sprints to iterate concepts rapidly.

• Prototyping & Testing: Build interactive, clickable prototypes of multiple potential designs and validate them via iterative usability testing sessions.

• Funding Proposals: Document process and policy shifts needed to support the new service; draft comprehensive business proposals to secure Beta funding with prioritized feature backlogs and delivery KPIs.

Phase 3: Beta

• Agile Sourcing Management: Track user story creation and validation exactly one iteration ahead of development squads within a strict Scrum environment (Stand-ups, Sprint Planning, Backlog Grooming, Retrospectives).

• Iterative Asset Enhancements: Conduct visual sketching workshops, build high-fidelity interface designs, validate them through further user interviews, and secure product owner sign-off.

• Compliance Checks: Lead accessibility compliance and usability testing inside every individual product iteration to establish a Minimum Viable Product (MVP).

Phase 4: Live

• Continuous System Optimization: Monitor live builds through ongoing user research, analytics audits, and behavior pattern tracking to measure core target KPIs.

• Production Integrity Checks: Perform ongoing accessibility compliance checkouts and usability testing cycles as functional upgrades reach active production.

Technical & Experience Requirements

User Experience Design (40%)

• Strong background applying enterprise UX best practices across mobile-first and responsive application designs.

• Minimum of 3 years of hands-on experience driving user-centred designs through complex Agile Scrum software releases.

• Documented history coordinating user research, usability testing matrices, and optional accessibility compliance validations.

• Academic credential comprising a degree or diploma in graphic design, usability, human-computer interaction, or technical writing.

Relationship Management (20%)

• Strong mediation and stakeholder communication skills to keep cross-functional balanced teams (product owners, designers, developers) moving on schedule.

• Tactical change management capabilities to mitigate organizational friction across Discovery, Alpha, Beta, and Live delivery phases.

Technical Skills (30%)

• Technical expertise in standard prototyping suites, visual wireframing platforms, vector design tools, and behavior analytics infrastructure matching Ontario Digital Service Design Playbook directives.