Territory Manager - Thunder Bay, ON

Territory Manager
Thunder Bay, ON (must live within 50 km) | Multi-Site Clinic Leadership | Regional Travel
Permanent | Full-Time (40 hrs/week) | Management (Non-Union)
Our client, an established provider of outpatient addiction treatment services across Ontario, is looking for a Territory Manager to lead a group of clinics across Northern Ontario. This is a hands-on leadership role for someone who wants to build strong, supportive clinic teams and make a real difference in patient care in communities that need it.
As Territory Manager, you'll oversee day-to-day clinic operations, develop your teams, and keep clinic performance on track using KPIs. You'll be the go-to leader for the clinic teams in your territory, handling scheduling, hiring, performance management, training and policy questions.
Open to nursing and non-healthcare backgrounds: A nursing background is an asset, but our client will also consider strong operational leaders from outside healthcare who bring multi-site people leadership and a passion for supporting others.
Location & Travel

• Candidates must live within 50 km of Thunder Bay
• Regular travel to clinics throughout the Northern Ontario territory (as often as once per week), including long-distance driving
• Office days are flexible and can be worked from a clinic or from home
• Mileage ($0.58/km), employer-booked hotels and a $50/day meal allowance are provided when travelling

What You'll Do
Operations (approx. 80%)

• Manage day-to-day operations of a group of clinics, including performance tracking and KPI reporting
• Mentor and guide clinic staff to build a culture of empowerment, respect and non-judgement for staff and patients
• Support and train new and existing staff to deliver excellent patient care, working as one team with pharmacy partners
• Oversee staff scheduling and maintain appropriate staffing levels at each clinic
• Lead hiring: submit staffing requests, review resumes, interview and facilitate offers
• Hold regular huddles at each clinic to share updates, give feedback and act on staff concerns
• Complete performance reviews and escalate high-priority issues to the Regional Manager
• Build positive working relationships with union representatives
• Ensure staff understand and follow organizational policies and health & safety requirements
• Keep clinics in good repair, approve payroll timecards (ADP) and step in to help with critical staffing gaps

Community Engagement (approx. 20%)

• Build relationships with community organizations to promote the organization's services
• Identify partnership opportunities to expand services (e.g., addiction counselling)
• Educate your team on community resources and involve them in engagement efforts

What You Bring

• Post-secondary education in a relevant discipline
• Minimum 3 years of leadership experience (healthcare an asset, but not required)
• Experience managing operations across multiple sites and leading teams through change
• Comfort tracking and improving performance using KPIs and scheduling staff across sites
• Working knowledge of MS Office (Word, Excel, PowerPoint, Outlook); ADP or similar payroll systems an asset
• Valid driver's licence and access to a reliable vehicle
• Satisfactory criminal record check (completed after an offer is accepted)

Assets

• Current Certificate of Competence with the College of Nurses of Ontario (CNO) or other medical certification
• Experience in addiction or mental health settings
• Experience working with unionized staff

You'll Thrive Here If You

• Enjoy being hands-on and present with your teams, and are comfortable on the road across Northern Ontario
• Bring strong business acumen and can plan, prioritize and execute to hit operational goals
• Hold yourself and others accountable, embrace change and bring others along with you
• Build strong relationships internally and in the community, and communicate clearly and confidently
• Share a commitment to respectful, non-judgemental care for people seeking addiction treatment

Compensation & Benefits

• Nurse candidates: $70,000 - $75,000/year (some flexibility for exceptional candidates)
• Non-nurse candidates: $65,000 - $70,000/year
• Benefits package after 3 months
• Vacation time plus 10 wellness days per year (5 paid, 5 unpaid)
• 1% RRSP matching
• Continuing education credit and nursing licence reimbursement
• Mileage, hotel and meal allowances when travelling

How to Apply
Submit your up-to-date resume (nurse candidates, please include your Ontario nursing registration number). Shortlisted candidates will be contacted by a TAPP recruiter to complete screening questions.
Interested? Let's talk!
Contact Bronwyn Williams | [email protected] | 249-444-1488
About TAPP Workforce Solutions Inc.
At TAPP, we believe in more than just filling jobs - we connect great talent with great opportunities. We work closely with our clients to meet their hiring needs, ensuring the right fit for both employers and candidates, and we act as a talent agent for the professionals we serve, helping you navigate your career path and aligning you with roles that match your skills and goals.
Your success is our priority. Let's find your next opportunity together.