Customer Service Order Management Representative

Bilingual Customer Service Order Management Representative

Our client is seeking a bilingual representative to manage business customer accounts and orders. This role requires accuracy, strong communication skills, and a customer-focused approach.

Responsibilities

• Respond to customer inquiries by phone and email regarding products, pricing, and availability.
• Process orders accurately, verifying product details, quantities, pricing, and delivery requirements.
• Monitor orders and backorders, keeping customers informed of delays and shipping updates.
• Coordinate with sales, warehouse, production, and accounting to fulfill customer requests.
• Resolve customer concerns and follow through until outstanding issues are addressed.
• Maintain accurate customer records, order details, and special instructions.
• Build customer relationships and identify opportunities to introduce additional products.
• Support e-commerce operations and adapt to new systems and processes.

Qualifications

• Customer service, order management, or B2B experience.
• Strong English and French communication skills.
• Microsoft Office proficiency and ability to learn new systems.
• Strong accuracy, organization, and problem-solving skills.
• Ability to prioritize tasks and work well with others.

Accommodations are available upon request for all individuals with disabilities taking part in the recruitment and selection process.