DevOps Manager

Rightsline is hiring a DevOps Manager, based in Toronto, to lead the team that owns our cloud platform, delivery pipelines, and production reliability across North America and Europe. You will manage and develop a team of five — a Senior DevOps Engineer, a DevOps Engineer, and two Senior Systems Engineers — and hold end-to-end accountability for the infrastructure our product runs on. You will report to the Senior DevOps Architect and partner closely with Engineering, QA, Security and Compliance, and Support.

Mission & Impact

Rightsline runs a multi-region AWS platform: production in two regions serving customers in the US and the EU, twelve environments spanning developer sandbox through pre-production mirror to production, infrastructure defined in Terraform, and a templated CI/CD fleet that builds and deploys every component into each of them. The team owns our AWS accounts end to end, along with a mixed Linux and Windows server estate. The team that runs this platform is deeply capable technically. Your mission is to pair that capability with the operational discipline of a mature platform organization: a named owner for every system and environment, infrastructure changes that land predictably and completely across all the places they belong, documentation current enough to be trusted during an incident, and a team that holds itself accountable for follow-through.

You will be accountable for the platform as a product that the rest of the company depends on — its reliability, its cost, its security posture, and how quickly engineers can get work safely into production. Success is measured by production availability and incident recovery in both regions; by environment changes that complete the first time, with a record of what changed and why; by runbooks, diagrams, and environment inventories that are current; by disaster recovery and audit evidence produced as routine output rather than as a scramble; and by a team where ownership is unambiguous, people are growing, and commitments are met.

What You Will OwnTeam Leadership & Accountability

• Manage, coach, and develop a team of four infrastructure engineers, including senior individual contributors — people with deep expertise you will lead through judgment and clarity rather than positional authority.

• Establish unambiguous ownership: every system, environment, pipeline, and recurring operational duty has a named owner and a documented backup.

• Run the performance cycle — goals, regular one-on-ones, written feedback, and development plans calibrated against our engineering level framework — and address both strong performance and gaps directly and fairly.

• Hold the team to its commitments, and build the visibility that makes commitments legible: a single prioritized queue of work, current ticket hygiene, and clear closure on action items.

• Recruit, onboard, and retain, building enough bench depth that no system depends on one person being available.

Operational Rigor & Change Management

• Own the change management process for infrastructure and environments end to end: proposal, peer review, scheduled execution, verification, and a durable record of what changed and why.

• Define and hold the line on what “done” means for environment work — the change applied consistently across every environment and region it belongs in, code and state in agreement, monitoring updated, documentation updated, and the ticket closed.

• Drive infrastructure work through version control and code review rather than console changes, and systematically close configuration drift between environments and regions.

• Make documentation a deliverable: architecture diagrams, runbooks, escalation paths, and environment inventories that an on-call engineer can rely on at three in the morning.

• Own incident practice — on-call rotation, severity definitions, blameless postmortems, and remediation items that are tracked to closure.

Cloud Platform & Delivery

• Own our AWS accounts outright — account structure and organization, IAM and access boundaries, service quotas, networking, billing and tagging, and the guardrails that keep each account consistent with the next.

• Own everything running in those accounts across both regions — containerized services, load balancing, relational databases, search, messaging, and serverless components — including capacity, performance, patching, and security posture.

• Own the server estate on both Linux and Windows: build standards, configuration management, patching cadence, hardening, and lifecycle, so neither platform becomes the one nobody wants to touch.

• Own infrastructure as code in Terraform: module design, environment composition, state management, and the review standards that keep it maintainable as the fleet grows.

• Own the CI/CD estate — a templated pipeline-per-component-per-environment fleet across twelve environments and two regions — along with the release promotion model and production approval gates.

• Own observability and log management so that alerts are actionable, noise is low, and the data needed to investigate an issue is still there when the question gets asked.

• Partner with Engineering to reduce deployment risk and shorten lead time to production, and with QA on environment availability, parity, and refresh.

Reliability, Disaster Recovery & Compliance

• Own availability and performance objectives for production in both regions, and the monitoring that demonstrates they are being met.

• Run our recurring disaster recovery test cycle end to end — including evidence against our 15-minute RPO and 4-hour partial / 24-hour full RTO objectives — and drive every finding to closure before the next cycle.

• Produce infrastructure evidence for SOC 2 and PCI DSS as a by-product of how the team already works: access reviews, change records, backup and restore verification, and vulnerability management.

• Partner with Security on hardening, secrets management, remediation timelines, and audit readiness, and keep our EU data residency commitments intact.

Stakeholder & Cost Management

• Act as the escalation point for infrastructure issues affecting customers, communicating status credibly to engineering leadership and, when needed, to customers.

• Own cloud spend and infrastructure tooling costs, with a clear view of cost per environment and a plan for where it should go.

• Coordinate effectively with engineering colleagues in the United States and India, including planning work and releases across time zones.

What You Will Bring

• 7+ years in DevOps, SRE, or infrastructure engineering, including 2+ years directly managing a DevOps or infrastructure team, with hiring, performance, and development responsibility. Management experience specifically in this space is required — leading infrastructure engineers is a different job from leading application developers.

• Experience leading senior engineers and architects — specialists who know their domains better than you do — and a track record of earning their trust.

• A demonstrated record of introducing process rigor to a technically strong team without slowing it down: change management, documentation standards, and on-call and incident practice that the team genuinely adopted and sustained.

• Comfort holding people accountable — setting expectations explicitly, following up consistently, and having the direct conversation early rather than late.