Sales Business Development Representative (BDR)

Charlesglen Toyota – Alberta's Celebration Destination is family-owned and operated and one of Calgary's largest Toyota dealerships. We're looking for a motivated, personable and highly organized Sales Business Development Representative to join our team. As part of our Business Development Centre (BDC), you'll be one of the first points of contact for customers interested in purchasing a vehicle. Your job is to connect with customers by phone, text, email and online chat, understand what they're looking for, and turn that interest into a scheduled appointment with our Sales team. This is a great fit for someone who enjoys talking to people, communicates confidently, follows up consistently and is motivated by measurable results. Automotive experience is an asset, but it isn't the only path to success. Strong experience in customer service, inside sales, appointment setting or another high-volume customer environment can translate very well to this role. WHAT WE OFFER!

• Competitive compensation
• On-site café Free lunch on Saturdays for employees working that day
• Employee discounts on parts, service and vehicles (conditions apply) An established dealership with a steady flow of customer inquiries and sales opportunities
• A collaborative Sales and BDC team environment
• Opportunities to learn, develop and grow within Charlesglen Toyota and G3 Auto Group

SCHEDULE:

• Monday to Friday | 8:00 a.m. – 5:00 p.m.
• Our dealership is open Monday through Saturday; however, this position is currently scheduled Monday through Friday.

WHAT YOU GET TO DO! Reporting to the Sales Manager and working closely with the Sales team, you will be responsible for responding to customer inquiries, generating and nurturing sales leads, and scheduling qualified appointments for the dealership.

• Respond quickly and professionally to new internet and digital sales leads
• Connect with prospective customers by phone, email, text and online chat
• Ask the right questions to understand each customer's needs, interests and timeline
• Build rapport and create a positive first impression of Charlesglen Toyota
• Convert customer inquiries and leads into scheduled Sales appointments
• Make outbound calls and conduct follow-up with prospective customers
• Maintain consistent follow-up with customers who aren't ready to purchase immediately
• Manage your customer pipeline and ensure leads don't get missed or forgotten
• Accurately document customer interactions, appointments and follow-up activities in dealership systems
• Work closely with Product Advisors and Sales Managers to ensure a smooth handoff when customers visit the dealership
• Follow up on missed appointments and reconnect with customers as appropriate
• Work toward established daily, weekly and monthly activity and appointment targets
• Contribute to overall BDC and dealership sales goals
• Provide a professional, responsive and helpful customer experience at every interaction
• Support other BDC and Sales activities as required
  

WHAT YOU BRING TO US: You don't necessarily need automotive experience to be successful in this role. We're looking for someone who can connect with people, stay organized and follow through consistently.

• Previous experience in customer service, inside sales, business development, call centre, appointment setting or a similar customer-facing role is an asset
• Automotive or dealership experience is considered an asset
• Confident and professional phone presence
• Comfortable making both inbound and outbound calls
• Strong written communication skills for email, text and online conversations
• Ability to quickly build rapport and engage customers
• Strong follow-up skills and the persistence to stay connected with prospective customers
• Comfortable working toward activity, appointment and performance targets
• Highly organized with the ability to manage multiple customers and follow-up commitments at once
• Comfortable using computers, CRM systems and other technology throughout the day
• Self-motivated while also being a strong team player
• Coachable, curious and interested in continually improving
• High school diploma or equivalent

If you're someone who enjoys connecting with people and gets satisfaction from turning a conversation into an opportunity, this could be a great fit.

Whether you already know the automotive industry or you're bringing strong customer communication and sales skills from somewhere else, we're interested in people who are motivated, organized and willing to put in the consistent follow-up required to succeed.

Apply today to join the Charlesglen Toyota BDC Sales team.

G3 Auto Group is committed to providing equal employment opportunities to all individuals in accordance with applicable human rights legislation. We value diversity and are committed to creating a workplace built on fairness, respect and inclusion.