Scheduler - Hourly

Company Overview:

We are North America's leading security and facility services provider with approximately 300,000 service personnel. At Allied Universal(R), we pride ourselves on fostering a promote from within culture. There are countless examples of individuals who began their career as Security Professionals and today hold positions on our senior leadership team. We offer medical, dental and vision coverage, life insurance, employee assistance programs, company discounts, perks and more for most full-time positions!

Start your phenomenal career with Allied Universal today!

Scheduler - Hourly

Location: London, Ontario
Employment Type: Full-Time
Schedule: Day Shifts, 40 Hours per Week
Workdays: Monday to Friday
Compensation: $40,500 to $42,000 annually

Position Overview

We are seeking a highly organized, detail-oriented, and dependable Scheduler - Hourly to oversee and coordinate security personnel schedules across the London & Windsor region, while indirectly supporting our Southwest & Northern Ontario branches.

The Scheduler will play a key role in ensuring adequate staffing coverage and maintaining a high level of service for our clients. This position requires strong communication, problem-solving, and organizational skills, as well as the ability to manage changing priorities in a fast-paced environment.

The successful candidate will work closely with security personnel, management, and clients to coordinate schedules, respond to staffing changes, resolve coverage issues, and ensure compliance with company policies and applicable employment standards.

Key Responsibilities

• Develop, coordinate, and maintain schedules for security personnel based on client requirements, operational needs, and employee availability.

• Monitor staffing levels and make real-time scheduling adjustments to address absences, shift changes, and coverage requirements.

• Communicate schedules, assignments, duties, and schedule changes clearly and promptly to security personnel.

• Coordinate with management to ensure scheduling practices comply with company policies and applicable labour and employment regulations.

• Utilize scheduling and workforce management software to track employee hours, monitor overtime, and maintain accurate timekeeping records.

• Respond promptly to scheduling inquiries and resolve staffing-related concerns in a professional and efficient manner.

• Maintain accurate and organized records of employee availability, schedules, shift assignments, and client requirements.

• Identify potential staffing gaps and take proactive measures to maintain continuous site coverage.

• Support management with administrative and scheduling-related tasks as required.

• Maintain confidentiality and professionalism when handling employee and client information.

Qualifications

• High school diploma or equivalent required; post-secondary education in Business Administration, Human Resources, Operations, or a related field is considered an asset.

• Previous experience in scheduling, workforce coordination, administrative support, security operations, or related positions.

• Strong organizational and time-management skills with the ability to effectively prioritize multiple tasks.

• Excellent written and verbal communication skills.

• Proficiency in Microsoft Office Suite and scheduling or workforce management so