Service Appointment Coordinator

You love talking to new people and building relationships.

You have a passion for cars and the automotive industry.

You are motivated by reaching set targets and goals.

You are a driven person and enjoy providing excellent customer service.

You are looking to join an amazing team of people to grow with.

If this sounds like you, you could be the newest Service Appointment Coordinator to join the

North Bay Mazda Team, and we want to hear from you!!

North Bay Mazda is a locally owned and operated company, serving North Bay and the surrounding area for over 40 years.

What is it?

The Service Appointment Coordinator is the first point of contact for customers coming into our Dealership's Service Department. Their knowledge, professionalism and etiquette assist in building lasting relationships with customers. Service Appointment Coordinators receive requests from Customers for service appointments for their vehicle by various means, then advise Customers on available booking times, coordinating the appointment to best suit the Customer's needs, best practices for keeping their vehicles safe and properly maintained, making and confirming appointments with the Service Team. Service Appointment Coordinators work with the Service Teams to provide the outstanding service that our customers have come to expect.

The Service Appointment Coordinator joining our team will be fully trained on all processes and software they will be using, including the overall aspects of the Service Departments of the dealership. Understanding how the Service Department teams work together is key to this success. Teams work together and learn from the best.

Service Appointment Coordinator is required to provide each customer with a personalized service experience, to foster excellent relationships within the dealership and effectively communicate to all involved. This position also requires you to provide each customer with an experience that earns the right to their business.

The working hours for this position are Monday to Friday, 8-5 PM.

What do I need?

The minimum schooling requirement is a High School Diploma or equivalent.

Experience in customer service is preferred.

Characteristics that will make you successful in this position are:

- Professional who thrives within a team-oriented environment

- Attentive Customer Relationship Management Skills

- Excellent computer skills

- Detailed orientated

- Motivated

- Outgoing & enthusiastic

Compensation:

- Competitive Salary and Bonus Program

- Comprehensive Benefits Package

- Professional Development and Training Opportunities

- Employee Purchase Program

- Employee & Family Assistance Program

- Corporate Discounted Membership with GoodLife Fitness

North Bay Mazda welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.