Service Appointment Coordinator

Dunlop Ford is a family owned business that has been serving Southern Alberta since 1964. We believe that by investing in our employee's professional growth and continually improving the customer experience, we will achieve our goal of being the most trusted and admired dealership in our market.

What We Offer:

• Competitive Compensation
• Dental / Health / Life and Disability Insurance
• Bonus Incentives
• No Weekends or statutory holidays
• Continued Education Reimbursement
• Great Culture
• Tenured Management Team
• Promote From Within
• Discounts on Parts, Services and Vehicles
• Family Owned & Operated
• Career Pathing
• Community Involvement

The Service Appointment Coordinator is an essential role for providing a positive customer experience by communicating directly with guests and managing the workflow intake of our busy Service Department. It is thereby very important to our company's success. Dunlop Ford will be hiring an individual with skills to support and improve on our current processes. This position will provide an opportunity to learn or enhance your knowledge about the automotive industry, apply your talents, contribute to team goals and enjoy personal achievements.

Responsibilities:

• Listen to the customer, answer their questions, and direct customers appropriately as they request
• Schedule service appointments
• Advise on recommended maintenance
• Confirm scheduled & missed appointments
• Respond quickly to customer phone calls, internet leads through online scheduling, and live chat inquiries

Qualifications:

• Must have strong computer skills, including Outlook, Excel and Word
• Must have strong customer service background
• Must have excellent verbal and written communication skills
• Must be punctual and reliable