Accounting Administrator

Position Summary

This role is an important member of our Accounting and Administration team. Working within a collaborative, small-team environment, this role works closely with Accounting, Customer Service, and Sales to manage customer support contracts, warranties, renewals, and service billing.

Key responsibilities include setting up and renewing customer support contracts, administering sales warranties, reviewing completed service work orders, and pricing out-of-scope and time-and-materials services for billing.

The ideal candidate is highly organized, strong with excel spreadsheet functions, detail-oriented, and comfortable working with customer and financial information. Strong communication, data-entry, and follow-up skills are essential for success in this position.

Key Responsibilities

• Set up and maintain customer support contracts and sales warranties.
• Monitor upcoming contract and warranty expirations and initiate timely renewal activities.
• Prepare and issue renewal documentation, including updated pricing, terms, and service options.
• Review completed work orders and determine appropriate pricing for out-of-scope and time-and-materials services.
• Provide accurate billing information and supporting documentation to the Accounting team.
• Maintain accurate and up-to-date contract, warranty, pricing, and customer records in company systems.
• Review outstanding contract invoices and follow up with customers regarding payment.
• Work with Sales and Customer Service to ensure renewal proposals reflect customer requirements and company objectives.
• Identify potential upsell and cross-sell opportunities during the renewal process and refer qualified opportunities to Sales.
• Ensure contracts comply with company policies, approved pricing, and applicable legal requirements.
• Track and report on key contract metrics, including renewal rates, customer retention, outstanding renewals, and customer feedback.
• Assist with improving contract templates, administrative workflows, and documentation processes.
• Support internal and external audit requests by maintaining complete and properly organized records.
• Ensure contracts and related documentation are accurately archived and easily accessible.
• Perform other administrative and billing-related duties as required.

Qualifications

• Minimum of two years of experience in contract administration, billing, customer service, sales operations, or a related role.
• Experience in the point-of-sale, technology, or service industry is a strong asset.
• Strong organizational, time-management, and follow-up skills.
• Excellent attention to detail and a high degree of accuracy in data entry.
• Proficiency with Microsoft Office, particularly Excel.
• Excellent written and verbal communication skills.
• Ability to manage multiple priorities and meet deadlines in a fast-paced environment.
• Customer-focused mindset with a proactive and practical approach to problem-solving.
• Ability to work independently while contributing effectively within a small team.
• Experience with NetSuite OneWorld is considered an asset.

Company Description

Join a leading North American technology solutions provider where innovation, customer focus, and career growth come together. Be part of a company that delivers end-to-end retail technology services and values its people as much as its clients. With decades of industry expertise and strong partnerships, this organization offers a dynamic, supportive environment for professional development. If you're looking to grow your career in tech and make an impact across industries, this is the place to do it.

Company DescriptionJoin a leading North American technology solutions provider where innovation, customer focus, and career growth come together. Be part of a company that delivers end-to-end retail technology services and values its people as much as its clients. With decades of industry expertise and strong partnerships, this organization offers a dynamic, supportive environment for professional development. If you're looking to grow your career in tech and make an impact across industries, this is the place to do it.