Patient Care Coordinator - Alderney Dental Group

Conveniently located in the historic Stern Building, Alderney Dental has been serving the Dartmouth community since 1982. Our modern dental office combines the historic charm of our building with advanced dental technology, such as intraoral cameras, panoramic and digital x-rays.
We are a busy and established family-oriented practice located in the heart of Downtown Dartmouth, conveniently on a major bus route and across the street from the ferry terminal, making us easy to locate and close to many great restaurants and parks.
If you are a passionate Patient Care Coordinator, reach out to us today and get you career started with Alderney Dental Group.
Schedule:

• Full time.
• Monday - Friday.
• 8:00 AM - 5:00 PM.
• No evenings or weekends.

What Sets Us Apart:

• Grow Without Limits: We'll match your ambition, curiosity and drive to be your best with award-winning education, hands-on experience, real recognition and proven pathways that grow your expertise on your terms.

• Brilliant Rewards: Competitive pay with annual reviews, RRSP matching to grow your future, and a comprehensive total-rewards package, which includes gym discounts, insurance savings, entertainment deals, and more, along with access to our Employee and Family Assistance Program.

• Build Your Career with Us: Be part of a team that shares expertise, tackles challenges together, and works with modern technology, tools, and systems so you can focus on what matters most: patient care, professional development, and practice growth.

• Culture & Flexibility: Career development with industry-leading CE, social and networking events, and a flexible, work-life balanced environment that supports your professional growth.

Your Role:

• Welcome and assist patients upon arrival, creating a warm and positive first impression.

• Optimize the daily appointment schedule to ensure full utilization with minimal gaps.

• Effectively manage the recall system and maintain accurate, up-to-date patient records.

• Handle incoming patient calls and inquiries, including appointment scheduling, confirmations, changes, and cancellations.

• Process referral letters and other patient correspondence from providers; organize, manage, and file all patient records and charts.

• Proactively manage potential cancellations and address objections to encourage patients to keep their appointments.

• Complete patient billing following treatment, process payments, submit insurance claims, and respond to fee inquiries in a professional and positive manner.

About You:

• Minimum 1 year of Dental Administration experience is required.

• Experience with Abledent dental software programs is required.

• Clinical background is considered an asset.