Client Success Manager

About the Role

We are looking for a proactive, client-focused, and commercially minded Client Success Manager to join our team in Mississauga.

The role will be responsible for managing client relationships, understanding client requirements, coordinating with our India-based delivery teams, and ensuring that client expectations are translated into successful service delivery. The role will also involve new client onboarding, account growth, and upselling opportunities.

Key Responsibilities

• Coordinate directly with clients for requirement gathering, clarification, discovery, and feedback sessions for SEO, PPC, social media, website design/development, and other digital marketing services.
• Prepare thoroughly before client meetings by reviewing existing reports, project status, previous communications, website performance, deliverables, pending items, and relevant documentation, while independently researching the client's business, competitors, industry, website, digital presence, and relevant requirements to support informed discussions and requirement analysis.
• Translate client discussions into clear, structured, and actionable requirements and communicate them effectively to the relevant internal teams.
• Prepare and maintain BRDs, requirement documents, meeting notes, action items, process documents, specifications, checklists, and other project documentation.
• Review reports, content, website pages, marketing materials, proposals, deliverables, and other digital assets for accuracy, completeness, consistency, functionality, and alignment with agreed client requirements, and coordinate with the relevant SEO, content, design, and development teams to address required improvements.
• Act as the communication bridge between clients and internal teams, ensuring that requirements, feedback, priorities, deadlines, and expectations are clearly understood by both sides.
• Coordinate with internal teams responsible for SEO, PPC, social media, content, UI/UX, web design, development, and other digital marketing activities to ensure requirements are executed correctly.
• Manage client onboarding activities, including collecting required information, obtaining account access, coordinating login/credential requirements, identifying missing access, and following up until onboarding is complete.
• Identify gaps, ambiguities, dependencies, and potential issues in client requirements before they reach the execution stage.
• Follow up with internal teams on pending actions and ensure that client commitments and agreed timelines are properly tracked and communicated.
• Support the preparation of prototypes, wireframes, process flows, content structures, documentation, research reports, and other preliminary project materials where required.
• Use AI tools such as ChatGPT, Claude, Gemini, Replit, Lovable, and similar tools effectively for research, requirement analysis, documentation, content review, brainstorming, prototyping, and preparation of project materials.
• Use AI tools to accelerate documentation and research while personally reviewing, validating, fact-checking, and refining AI-generated outputs before sharing them internally or with clients.
• Continuously identify opportunities to improve client communication, requirement-gathering processes, documentation standards, onboarding processes, and project coordination workflows.

Required Skills

• 3–6 years of experience in Client Success, Customer Success, Account Management, Client Servicing, Business Analysis, Digital Project Coordination, IT/Digital Services, or a similar client-facing role.
• Excellent verbal and written communication skills.
• Strong client relationship and stakeholder management skills.
• Strong requirement gathering, analytical, documentation, and problem-solving abilities.
• Ability to understand client requirements and translate them into clear, actionable instructions.
• Strong coordination, follow-up, and organizational skills.
• Good understanding of SEO, PPC, social media, content, and digital marketing services.
• Basic understanding of website design and development processes.
• Comfortable learning and using new digital and AI tools.

Preferred Candidate Profile

• Experience in client management, cross-functional coordination, and service delivery.
• Strong client communication, relationship-building, and project coordination skills.
• Commercially aware, with the ability to identify upselling and account growth opportunities.
• Proactive, organized, detail-oriented, and comfortable managing multiple priorities.
• Comfortable with AI and digital tools; experience with AI agents, automation, or AI-powered workflows is an advantage.
• Willing to work onsite from our Mississauga office.

Company Description

G Web Pro, a fast-growing Toronto-based SEO service company, offers comprehensive specialized online marketing solutions. Focused on innovation and effectiveness, we offer web solutions that are high on usability and low on maintenance. Apart from developing websites and applications, we also help create a strong online brand presence with scalable SEO, PPC, web analytics, Google local optimization. strategies that are simple yet results oriented to yield the desired results in no time.

Company DescriptionG Web Pro, a fast-growing Toronto-based SEO service company, offers comprehensive specialized online marketing solutions. Focused on innovation and effectiveness, we offer web solutions that are high on usability and low on maintenance. Apart from developing websites and applications, we also help create a strong online brand presence with scalable SEO, PPC, web analytics, Google local optimization. strategies that are simple yet results oriented to yield the desired results in no time.