Technical Support Specialist

Our client is an established industrial automation and equipment manufacturer supporting complex production systems across North America and internationally. They're looking for a Technical Support Specialist to provide remote technical support, troubleshoot equipment and automation issues, and help customers maximize the performance and reliability of their production systems.

We are looking for a technically strong, customer-focused automation professional who enjoys troubleshooting and problem-solving. Someone who can confidently diagnose issues remotely, work across PLCs, networks, drives, and electrical systems, and communicate solutions clearly to customers and field service teams.

Key Responsibilities

• Serve as primary technical contact for customers needing remote equipment and automation support
• Analyze alerts, anomalies, and performance issues to identify root causes and potential failures
• Perform remote diagnostics and provide corrective actions or temporary workarounds
• Prioritize incidents based on urgency and operational impact
• Prepare proactive equipment health and performance reports for customers
• Develop and improve procedures for alert classification, response, documentation, and escalation
• Support and improve connected-service and remote-monitoring tools
• Coordinate with field service teams when onsite intervention is required
• Identify service or retrofit opportunities and coordinate with internal teams
• Develop and implement automation programs for smaller retrofit projects completed remotely
• Participate in on-call support and operational reporting
• Visit customer facilities for equipment assessments and production-line health checks (approx. 20%)

Qualifications

• Diploma in Electrical Engineering Technology, Automation & Robotics Technology, or equivalent
• 2-5+ years of relevant technical support, service, or automation experience
• Hands-on experience with industrial automation platforms: Siemens STEP 7, TIA Portal, and/or Rockwell
• Knowledge of industrial networks including Ethernet and Profibus
• Experience with industrial drives (SEW, Siemens)
• Ability to read and interpret electrical, pneumatic, and mechanical schematics
• Strong troubleshooting, diagnostic, and organizational skills
• Customer-focused and solution-oriented
• French language skills an asset
• Legally authorized to work in Canada without sponsorship

Compensation

$70,000 to $90,000/year, based on experience. Open to hearing from those outside of the range.

Why This Is a Great Opportunity

• Full mix of automation, troubleshooting, customer support, and continuous improvement
• Solve complex equipment issues and proactively identify potential failures
• Support retrofit projects and shape the tools and processes used to support customers
• Established manufacturer with customers across North America and internationally