Aviation Service Coordinator

Aviation Service Coordinator
Location: In-office
Schedule: Monday–Friday, 8:00 AM–5:00 PM
Compensation: $45-47k
About the Role We are looking for an Aviation Service Coordinator to support the coordination of aviation service activities, customer service, inside sales, purchasing, and shipping/receiving. This is a hands-on administrative and coordination role suited to someone who is highly organized, detail-oriented, and comfortable working in a fast-paced environment.
Key Responsibilities

• Schedule service work based on technician availability and customer timelines
• Provide customers with accurate lead times and regular order updates
• Respond to customer inquiries and resolve issues professionally
• Coordinate technician assignments and service activities
• Prepare purchase orders, service estimates, shipping documents, and reports
• Receive, inspect, pick, and package aviation safety equipment
• Maintain accurate inventory and customer information
• Prepare required documentation and certifications, including dangerous goods paperwork
• Coordinate shipments, pickups, and returns
• Support inside sales and purchasing activities
• Keep office and warehouse areas organized
• Perform accurate data entry and maintain service records

Qualifications

• 2–3 years of inside sales and/or customer service experience
• Aviation industry experience or knowledge is an asset
• Strong organizational and communication skills
• Excellent attention to detail
• Ability to prioritize and work under pressure
• Strong problem-solving and negotiation skills
• Customer-focused and professional
• Comfortable working independently and as part of a team
• Proficient with Microsoft Office; ERP experience is an asset
• College diploma in Business/Administration is preferred
• Valid driver's licence is preferred
• Knowledge of dangerous goods is an asset

Physical Requirements

• Ability to lift up to 50 lbs. unassisted
• Comfortable performing warehouse/shipping tasks involving crouching, climbing, kneeling, reaching, and twisting
• Ability to work in environments that may involve heat, cold, dust, fumes, tight spaces, and noise

Training: Approximately 6 months of on-the-job training is expected.