Internal Service Advisor

Location is currently seeking an Internal Service Advisor to join our team of customer focused professionals within our high volume and process-driven dealership.

Purpose/Summary of Position:

This role is responsible for coordinating internal repair orders for the sales department on new vehicle deliveries and used vehicle reconditioning, and organizing necessary sublets.

Job Responsibilities

• Responsible for writing internal service repair orders for used cars, creating estimates, ensure work is being dispatched into the shop for the technician to work on, and/or sublet repairs when necessary
• Follow up on each repair and keep sales managers and service managers informed of progress
• Inspect repair quality and ensure that all work is complete
• Keep Service Manager informed of all problems and potential problems
• Follow the process with used vehicle log and other software, outlook, excel.
• Backup advisor support/greeter for service department as required.
• Ordering parts and following up on special orders for delivered vehicles with the booking team.
• Writing safety certificates for sales upon vehicle sale.
• Communicate with technicians on open work orders.
• Coordinate with detail department on deliveries.
• Coordinate with the tower operator to ensure vehicles are completed in a timely manner.
• Ensure recall is performed on new and used vehicles prior to delivery.

Required Qualifications:

Our ideal candidates understand that customers have a choice in where they purchase and service their vehicles, and therefore demonstrate a commitment delivering unparalleled service to show our customers real value for their hard-earned money.

• Strong Microsoft excel and outlook skills
• Valid driver's license
• Post-secondary education preferred
• Knowledge of DMS systems: Reynolds/Ignite, I-Recon preferred but not required
• General knowledge of the automotive industry, preferably Ford/Domestic products preferred not required.

Candidates must possess:

• Valid driver's license
• Minimum High School Diploma
• Post-Secondary Education Preferred

Why We're Awesome:

• Commitment to an exceptional employee experience
• Full benefit programs & competitive compensation plans
• Employee and Family Assistance Program
• Collaborative work environment & group support

Qualified applicants are invited to apply with resume and cover letter.