Customer Relationships Coordinator/BDC

Looking for a role where your energy, communication skills, and drive to succeed can directly impact the business? Join Comox Valley Dodge, part of Trotman Auto Group, recognized as one of Canada's Best Managed Companies.

As a Customer Relations Coordinator / BDC Representative, you'll be at the heart of the customer experience, connecting with customers, creating opportunities, following up on leads, and helping turn conversations into appointments and sales.

This is an ideal opportunity for someone who is motivated by results, enjoys connecting with people, and thrives in a fast-paced, goal-oriented environment. If you're a natural communicator who loves the challenge of turning a “maybe” into a “yes,” we want to meet you!

At Comox Valley Dodge, we believe great customer experiences start with great people. You'll join a supportive, energetic team where performance is recognized, development is encouraged, and there are opportunities to grow your career.

What We Offer:

• Competitive compensation

• Permanent, full-time opportunity

• Comprehensive benefits including medical, dental, and mental wellness support

• Supportive, team-focused workplace culture

• Paid training and development through TAG University

• Internal career advancement opportunities

• The opportunity to build a rewarding career with a growing automotive group

We're looking for someone who is driven, outgoing, organized, and motivated by results.

• Previous experience in customer service, BDC, sales, or a similar role is an asset

• Confident and professional communication skills

• Strong ability to build relationships and connect with customers

• Motivated by goals, activity, and results

• Comfortable making both inbound and outbound calls

• Excellent follow-up and time-management skills

• Ability to manage multiple customer conversations and priorities

• Strong attention to detail and accurate CRM documentation

• Comfortable with MS Office and computer systems

• Valid BC Class 5 or 7 driver's licence with a clean abstract

• Connect with customers through inbound and outbound calls, email, and online inquiries

• Respond quickly and professionally to new leads and customer questions

• Build relationships and uncover customer needs

• Generate and book qualified appointments for the Sales and Service teams

• Follow up with customers to maximize opportunities and increase appointment show rates

• Maintain consistent follow-up with leads and existing customers

• Update and maintain accurate customer information in the CRM

• Support sales and service campaigns, promotions, and customer retention initiatives

• Re-engage previous customers and identify new business opportunities

• Work closely with Sales and Service teams to ensure a seamless customer experience

• Track activity and follow up on opportunities to help achieve team and individual targets

If you're someone who loves talking to people, thrives on follow-up, embraces a challenge, and wants your performance to make a difference, this could be your opportunity to get ahead.

Bring your energy. Bring your ambition. Build your success with Comox Valley Dodge.

Apply Now and take the next step in your career! Join one of Canada's Best Managed Companies.

Trotman Auto Group is an equal-opportunity employer. Only selected candidates will be contacted. By submitting an application, you consent to Trotman Auto Group and its affiliates collecting, using, and disclosing personal information, including contacting previous employers and references, for recruitment purposes in accordance with BC's Personal Information Protection Act (PIPA).

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