Warranty Administrator

Looking for a career with one of Canada's Best Managed Companies?

White Rock Dodge, part of Trotman Auto Group, is seeking an experienced Warranty Administrator to join our growing team.

This is not an entry-level administrative or data-entry position.

The Warranty Specialist is a critical contributor to Service Department profitability and is responsible for maximizing legitimate warranty reimbursement opportunities while maintaining strict OEM compliance.

We are seeking someone who understands automotive repair operations, technician documentation, labour operations, repair order workflow, warranty coding, manufacturer policies, audits, recalls, campaigns, and chargeback prevention. The successful candidate knows how to identify revenue opportunities, prevent lost reimbursement, and support dealership profitability through effective warranty management.

What We Offer

• Competitive salary of $50,000 - $70,000 per year
• Performance Incentives
• Comprehensive extended health and dental benefits
• Employee Assistance Program (EAP)
• RRSP program
• Paid time off
• Employee vehicle purchase and service discounts
• Ongoing OEM and professional development training
• Career growth opportunities within Trotman Auto Group
• Stable employment with one of Canada's Best Managed Companies
• Compensation based on experience, training, and demonstrated warranty expertise

Who We're Looking For

We are looking for an experienced automotive dealership professional with strong technical knowledge of warranty administration, service operations, and manufacturer compliance.

Preferred Qualifications

One or more of the following:

• 2+ years of OEM dealership Warranty Administrator experience

OR

• 3+ years as a Senior Service Advisor
• 3+ years as a Journeyman Automotive Technician
• 3+ years as a 3rd or 4th Year Apprentice Technician
• 3+ years as a Shop Foreman, Dispatcher, Tower Operator, Shop Controller, Fixed Operations Coordinator, or similar dealership role
• 
  

Please note: Candidates without relevant dealership experience will not be considered.

Additional Assets

Preference will be given to candidates with experience in one or more of the following OEM environments:

• Hyundai
• Genesis
• Toyota
• Mazda
• Volkswagen
• Chrysler
• Dodge
• Jeep
• Ram
• Ford
• Chevrolet
• GMC
• Buick

Additional assets include:

• Multi-store Warranty Administration experience
• Warranty audit and compliance experience
• Warranty receivables management
• Warranty appeals and claim recovery experience
• First-pass claim acceptance improvement initiatives
• Chargeback reduction strategies
• Revenue recovery and reimbursement optimization
• Recall and campaign administration
• Technical Service Bulletin (TSB) implementation
• Engineering, technical, or diagnostic background
• Experience with CDK, Reynolds & Reynolds, PBS, Tekion, Dealertrack, or similar dealership management systems

What Makes Someone Successful in This Role

The ideal candidate understands:

• OEM warranty policies and procedures
• Warranty claims analysis and processing
• Warranty compliance and audit requirements
• Repair order review and validation
• Technician documentation requirements
• Technician labour operations and coding
• Warranty labour time optimization
• Straight-time and additional labour recovery opportunities
• Service campaigns and manufacturer recalls
• Warranty receivables and aging management
• First-submission accuracy
• Chargeback prevention and recovery
• Warranty appeals and claim escalation
• Revenue leakage identification
• Parts and labour relationships
• Vehicle systems and repair processes
• Service Department profitability metrics
• Warranty performance measurement and reporting

What Your Day Will Look Like