IT Generalist (On-Site)

What we offer:

• Competitive Hourly Rates based on skills and experience.
• Profit sharing for employees after the probationary period.
• Employer paid Full extended benefits coverage (Prescription drugs, Dental, Physiotherapy, etc.)
• Referral Program bonus up to $1500.00
• Opportunities for professional development within a technical and innovative environment

Job Location: Highway 7 and Jane area. Less than 10 minutes walk from Vaughn Metropolitan Center TTC Subway station.
Hourly Pay: $31 to $34 per hour.
JOB PURPOSEReporting to the IT Manager, the IT Generalist is responsible and accountable for analyzing network speed and performance, and making sure any hardware & software's upgrades are performed as required. They ensure employees who use company software and hardware stay as productive as possible by making interfaces streamlined and user-friendly.
DUTIES AND RESPONSIBILITIES

• Assisting IT Manager for the Enterprise Resource Planning (ERP) Software implementation
• Assessing a company's information system and identifying gaps that need to be addressed
• Manage and maintain network infrastructure, including routers, switches, firewalls
• Maintain, troubleshoot, repair and administer firewalls, local area networks (LANs), wide area networks (WANs), servers and computer workstations.
• Monitor network performance (availability, utilization, throughput, goodput, and latency), test for weaknesses, provide suggestions for improvement, and organize maintenance activities.
• Maintain optimal services in accordance with company standards and expectations.
• Install, configure, test, and maintain software and hardware. Such as computers, printers, servers, operating systems etc.
• Regularly check to ensure that systems are up-to-date. Install critical updates across networked assets to limit the organizations security exposure.
• Maintain licenses and upgrade schedules.
• Develop and abide by protocols for the use of IT across departments and projects.
• Ensuring all systems run smoothly and efficiently
• Ensuring security and privacy measures are in place
• Support IT Manager in Monitoring security certificates and ensure the organization's compliance with requirements
• Troubleshooting and providing technical support to the company staff whenever needed.
• Facilitate staff onboarding for initial setup and training
• Install, Upgrade and Maintain service availability for all computer stations
• Manage daily user's requests and assigned activities by the manager
• Collect and analyze data to help the IT manager to identify areas for improvement within an organization's IT infrastructure
• Develop quality assurance procedures and tests for the development and improvement of new and existing systems.
• Perform preventive maintenance tasks on computer systems.
• Ensuring the integrity of data storage and backup systems
• Monitoring security tools and identifying potential security risks
• Managing the configuration of operating systems
• Anticipating potential problems and resolving them before they impact users when possible
• Tracking user behaviour to improve future versions of company software
• Other duties as assigned.

QUALIFICATIONS

• University degree in Computer Science or relevant engineering degree.
• Must have a valid passport and be able to travel to US frequently as per business needs.
• 3-5 years of hands-on experience as an IT Specialist experience, preferably in a manufacturing or industrial environment.
• Direct Experience Implementing Enterprise Resource Planning (ERP) Software in an industrial service and/or manufacturing environment
• Extensive experience with Microsoft Windows, Cisco, Fortinet, HP.
• Familiarity with Infor Visual Manufacturing and is an asset.
• High degree of analytical skill, root cause analysis, process of elimination and problem solving
• Highly organized, excellent in time management and ability to prioritize daily tasks
• Strong leadership skills with experience in managing teams and developing talent.
• Advanced negotiation skills with a proven track record of cost savings and supplier management.
• Advanced knowledge of LAN/WAN technologies (HPE switches).
• Strong knowledge of IT standards, policies and procedures.
• Advanced experience with Windows Server operating systems and Active Directory (on-prem).
• Knowledge of data security best practices.
• Proficient in troubleshooting hardware/software and system integration
• Excellent communication skills, both verbal and written, with the ability to explain technical concepts to non-technical audiences
• Ability to manage multiple projects and deadlines in a fast-paced environment.
• Experience in contract management and supplier agreements.