Customer Service Advisor

The Customer Service Adviser supports customer accounts and coordinates service requests from initial inquiry through completion, including work orders, technician scheduling, recordkeeping, and billing. The ideal candidate is organized, responsive, and able to manage multiple priorities while providing excellent customer service. Responsibilities -Respond to customer inquiries by phone and email, prioritize requests, and provide service updates. -Create, track, and close work orders, ensuring records and billing details are accurate. -Coordinate appointments with technicians and contractors, following up to resolve outstanding items. -Maintain customer records, update portals, and process service and invoicing documentation. -Obtain required contractor documents, including insurance and workplace safety coverage. -Provide additional administrative support as needed. Qualifications -At least two years of customer service or call centre experience handling requests, account updates, orders, or issue resolution. -Strong written and verbal communication skills with a professional, approachable manner. -Excellent organization, attention to detail, and ability to manage competing priorities. -Comfortable working independently, following through on tasks, and seeking clarification when needed. -Proficiency in Microsoft Word, Excel, Outlook, and online platforms. -ERP software experience and previous experience supporting service operations are assets. Accommodations are available upon request for all individuals with disabilities taking part in the recruitment and selection process.