Account Manager

ABOUT US

STRIVE is a specialist recruitment firm offering proactive recruitment solutions in the areas of Accounting & Finance, Corporate Administration, Manufacturing Operations, and Technology. STRIVE supports various clients from small to medium-sized enterprises to Fortune 500 organizations for their permanent, contract, and temporary recruitment needs.

THE ROLE

Our client is a growing transportation and logistics organization seeking a relationship-focused Account Manager to manage and expand an established portfolio of customers.

This role is ideal for someone who is warm, outgoing, commercially minded and genuinely enjoys building strong relationships. Rather than simply responding to customer requests, the Account Manager will proactively engage clients, understand their evolving needs and identify opportunities to grow each account.

Direct logistics experience is an asset but is not required. Our client is open to candidates from recruitment, staffing, hospitality, banking, automotive, telecommunications, high-end retail or other customer-focused industries. The priority is finding someone with exceptional interpersonal skills, strong commercial instincts and the drive to grow alongside the business.

RESPONSIBILITIES

• Develop trusted, long-term relationships with an assigned portfolio of customers.
• Maintain regular contact with clients, including when there are no immediate issues or active requests.
• Monitor customer activity and proactively investigate changes, such as declining order or shipment volumes.
• Learn about each customer's operations, priorities and challenges to identify additional business opportunities.
• Look for new service areas, divisions, routes or requirements that the organization could support.
• Ask thoughtful questions to understand competitors, service gaps and opportunities to increase the company's share of each customer's business.
• Confidently introduce solutions and ask customers for additional opportunities.
• Take ownership of customer concerns and coordinate timely solutions when service or shipment issues arise.
• Communicate professionally and confidently by phone, email and in person.
• Manage multiple accounts, priorities and follow-ups while maintaining a consistently high level of service.
• Review account activity and recognize trends, risks and opportunities for growth.
• Collaborate with internal teams to ensure customer expectations are understood and met.
• Maintain accurate records of customer interactions, opportunities and follow-up activities.
• Contribute to account growth targets and participate in a performance-based bonus program.

REQUIREMENTS

• Approximately 2–5 years of experience in account management, customer success, hospitality management, business services or another customer-facing position.
• Demonstrated experience building ongoing customer relationships rather than managing one-time transactions.
• A personable, engaging and relationship-oriented communication style.
• Strong commercial instincts and a natural ability to recognize opportunities for additional business.
• A proactive approach, with the confidence to contact customers, ask questions and initiate conversations.
• Excellent verbal and written communication skills.
• Strong organization and follow-through, with the ability to manage several accounts and competing priorities.
• Sound judgment and a willingness to take ownership when problems arise.
• High emotional intelligence and the ability to adapt to different customers and personalities.
• Comfort discussing additional services and asking customers for more business without using an overly aggressive sales approach.
• Ability to review account activity and identify changes, trends or potential opportunities.
• A competitive, ambitious mindset and motivation to earn additional income through account growth.
• Previous transportation, freight or logistics experience is considered an asset but is not required.
• High-potential candidates with exceptional relationship-building skills and experience in demanding service environments are encouraged to apply.

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