Bilingual Collections Specialist

Bilingual Collections Specialist Employment Type: Permanent, Full-Time
Location: Markham, ON
Work Arrangement: Hybrid
Role Overview Our client is seeking a Bilingual Collections Specialist to join their team. This position will be responsible for managing complex and high-risk customer accounts, resolving delinquent balances, negotiating payment arrangements, and minimizing financial losses.
The successful candidate will bring strong collections, negotiation, and customer service skills, with the ability to handle sensitive account situations while maintaining a professional and customer-focused approach.
Key Responsibilities

• Manage and resolve complex and high-risk delinquent accounts, including repossessions, bankruptcies, consumer proposals, deceased estates, fraud-related matters, and insurance recoveries.
• Handle a high volume of inbound and outbound customer calls to negotiate payment arrangements and resolve outstanding balances.
• Monitor assigned accounts, conduct consistent follow-up, and ensure account information is accurately maintained.
• Assess account risk and recommend appropriate actions to minimize losses and resolve delinquency.
• Maintain detailed and accurate documentation of collection activities within internal systems.
• Utilize collection and skip-tracing tools to support account recovery and delinquency management.
• Collaborate with internal departments and external partners, including legal representatives, dealerships, recovery agents, auctions, and insurance providers.
• Escalate sensitive or complex issues to management when appropriate.
• Support decisions related to repossession and other account recovery actions.
• Follow up on escalated or cancelled insurance claims.
• Process account charge-offs in accordance with established procedures.
• Analyze account information and make recommendations based on risk, account history, and established guidelines.
• Contribute to team objectives, reporting, process improvements, and departmental projects.
• Provide guidance and mentorship to colleagues and support knowledge sharing within the team.
• Assist with additional administrative responsibilities as required.

Qualifications & Experience

• Fluency in both English and French, written and verbal.
• 3+ years of relevant experience
• Experience in automotive finance, consumer lending, leasing, or a similar financial services environment is an asset.
• Post-secondary diploma or degree preferred.
• Strong negotiation, communication, and decision-making skills.
• Excellent problem-solving and analytical abilities, with sound judgment when assessing risk.
• Highly organized with the ability to manage multiple priorities in a high-volume environment.
• Strong attention to detail and accuracy.
• Self-motivated and comfortable working independently.
• Customer-focused with the ability to manage difficult or sensitive conversations professionally.
• Strong teamwork and collaboration skills.
• Proficiency with Microsoft Office and CRM or account management systems.

What's Offered

• Salary Range: $64,000 - $80,000
• Hybrid work environment
• Competitive compensation and comprehensive benefits
• Employer-supported pension program
• Paid time off and additional time-off benefits
• Professional development and training opportunities
• Tuition or education support
• Wellness and fitness programs
• Collaborative, team-oriented workplace
• Opportunities for career growth and advancement

This posting reflects an active vacancy. We use applicant tracking software and technology-assisted tools to support the screening and management of applications; all hiring decisions are made by our recruitment team. We thank all applicants for their interest; however, due to application volume, only those selected for further consideration will be contacted.
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