Bilingual Disability Claims Administrative Specialist

Company OverviewEllement Consulting Group (Ellement) is a privately owned actuarial consulting firm founded in 1996. We deliver actuarial, administration, software, and consulting solutions for pension, benefits, and investment programs across Canada, serving individuals, corporations, unions, associations, and government organizations.

At Ellement, we empower our clients through expert advice and informed decision-making. Our mission focuses on delivering clear, accessible, and client-centered solutions driven by integrity, collaboration, and innovation. We pride ourselves on being trusted partners who simplify complex challenges and deliver meaningful outcomes.

Position Summary
The Bilingual Disability Claims Administrative Specialist provides dedicated administrative support for national disability clients. This role is responsible for ensuring efficient claims administration, managing client requests, maintaining accurate claim records, and delivering exceptional customer service in both English and French.
Working closely with Disability Case Managers, plan members, and internal stakeholders, the incumbent supports the disability claims process and contributes to achieving service, quality, and client satisfaction objectives.

Location

This is a full-time, on-site position based in our Vaughn office.

Key Responsibilities
Disability / Health Care Spending Account Claims Administration

• Provide administrative support to our national clients.
• Review, organize, and process incoming claim documentation, medical reports, forms, and correspondence.
• Prepare related correspondence, emails, and documentation.
• Coordinate the collection of information from claimants, employers, physicians, and other healthcare providers.
• Assist with payment administration and documentation tracking as required.

Client & Claimant Support

• Serve as a primary administrative contact for claimants.
• Respond to telephone and email inquiries regarding claim status, documentation requirements, and administrative processes.
• Provide professional bilingual customer service while maintaining confidentiality and sensitivity.
• Escalate complex issues and urgent matters to Disability Case Managers for resolution.
• Build and maintain positive working relationships with client contacts and internal teams.
• Attend and take minutes for internal team or client meetings as required.
  

Operational Excellence

• Ensure compliance with service level agreements (SLAs), privacy requirements, and company policies.
• Maintain high standards of accuracy, timeliness, and quality in all administrative activities.
• Assist with audits, reporting, and quality assurance initiatives.
• Identify opportunities to improve workflows, efficiencies, and the overall client experience.
• Support special projects and client-specific initiatives as assigned.
  

Qualifications

Required

• Fully bilingual in English and French, both written and verbal.
• Minimum 2-3 years of administrative experience in disability claims, insurance, group benefits, healthcare, or a related field.
• Strong organizational and time management skills with the ability to effectively manage a high-volume workload.
• Excellent communication and customer service skills.
  
• High attention to detail and strong data accuracy skills.
  
• Proficiency in Microsoft Office Suite (Outlook, Word, Excel, and Teams).
  
• Ability to handle confidential information with discretion and professionalism.
  

Preferred

• Experience supporting STD and LTD disability claims administration.
  
• Knowledge of disability management and group benefits programs.
  
• Experience supporting large national accounts or complex client groups.
  
• Familiarity with claims management systems and insurance industry practices.
  

Key Competencies

• Customer Focus
  
• Attention to Detail
  
• Organization and Prioritization
  
• Communication Skills
  
• Problem Solving
  
• Collaboration and Teamwork
  
• Adaptability
• Confidentiality and Professionalism

Successful completion of a criminal background check is required.