Computer User Support

Marlowhire Talent Inc

ON, ON

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Posté aujourd'hui

Détails de l'emploi :

Télétravail

25,00 $ - 31,00 $ / heure

Temps plein

Niveau d`entrée

Avantages :

Assurance maladie

Modalités de travail flexibles

Assurance vie

Programme de primes et d'incitations

We're seeking a Computer User Support Specialist to provide technical support and troubleshooting to our team and/or customers.

Key Responsibilities

Provide technical support and troubleshoot computer/software issues
Walk users through step-by-step solutions remotely
Document support tickets and resolutions accurately
Escalate unresolved technical issues to the right team
Stay current on the software/systems commonly used

Requirements

Strong technical troubleshooting skills
IT support or help desk experience preferred
Excellent communication and patience with non-technical users
Familiar with remote support tools
Reliable internet for remote work

Benefits

Health and medical coverage
Performance bonuses
Paid parental leave
Co-working space allowance
Life insurance coverage

#Information Technology carrières

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Foire aux questions

What does a Computer User Support Specialist do in this role?

The role involves providing technical support and troubleshooting for computer/software issues, walking users through step-by-step remote solutions, documenting tickets and resolutions, escalating unresolved issues, and staying current on commonly used software and systems.

Where is this job located and what is the job type?

This is a full-time position based in ON, ON.

What benefits does Marlowhire Talent Inc offer for this role?

Benefits include health and medical coverage, performance bonuses, paid parental leave, a co-working space allowance, and life insurance coverage.

What experience or skills are preferred for this help desk role?

Strong technical troubleshooting skills, IT support or help desk experience preferred, excellent communication and patience with non-technical users, familiarity with remote support tools, and reliable internet for remote work.

How does the role handle technical issues that can’t be resolved immediately?

Unresolved technical issues are escalated to the right team after documenting the problem and steps taken.

Will I need to work remotely for this position?

Yes, the role involves walking users through remote solutions, and requires a reliable internet connection for remote work.

What responsibilities involve documentation in this job?

The role requires documenting support tickets and resolutions accurately.