Security Site Supervisor - Commercial/Retail Facility

Company Overview:

We are North America's leading security and facility services provider with approximately 300,000 service personnel. At Allied Universal(R), we pride ourselves on fostering a promote from within culture. There are countless examples of individuals who began their career as Security Professionals and today hold positions on our senior leadership team. We offer medical, dental and vision coverage, life insurance, employee assistance programs, company discounts, perks and more for most full-time positions!

Start your phenomenal career with Allied Universal today!

Allied Universal is seeking Security Site Supervisor - Commercial/Retail Facility in Downtown Toronto

Security Site Supervisor - Commercial/Retail Facility

Location: Downtown Toronto

Position: Full-Time

Pay Rate: $28.00-$29.50/hour

Schedule: 0800 -1600 Monday to Friday, with flexibility for additional hours

Allied Universal is seeking a highly motivated and customer-focused Security Site Supervisor - Commercial/Retail Facility to join our team at a prestigious multi-commercial property in Downtown Toronto. This leadership role is ideal for a highly experienced security supervisor who thrives in a fast-paced, customer-centric environment and has a proven ability to lead, develop, and support a diverse team.

The successful candidate will be an effective leader with strong operational experience, exceptional communication skills, and a commitment to delivering outstanding customer service while maintaining a safe and welcoming environment for tenants, retailers, and visitors. If you are an experienced security leader who is passionate about developing people, building strong client relationships, and delivering exceptional service, we encourage you to apply.

Key Responsibilities:

• Provide day-to-day leadership and supervision of the security team.

• Develop, manage, and maintain employee schedules to ensure appropriate staffing levels while meeting operational requirements.

• Foster positive employee relations through effective communication, conflict resolution, and performance management.

• Coach, mentor, and develop team members to promote continuous improvement, accountability, and professional growth.

• Conduct site inspections, audits, and quality assurance reviews to ensure compliance with company policies and client expectations.

• Build and maintain strong working relationships with the client, contractors, and other stakeholders.

• Respond to incidents, emergencies, and customer concerns while ensuring appropriate documentation and follow-up.

• Assist with recruitment, onboarding, orientation, and ongoing training of security personnel.

• Complete incident reports, performance documentation, and operational reports accurately and in a timely manner.

• Ensure compliance with all health and safety policies, company procedures, and applicable legislation.

• Other duties as assigned

Technical Skills:

• Knowledge of the duties and responsibilities of all direct and indirect reports;

• Understands property management and property security and life safety needs;

• Strong knowledge of Microsoft Word, Excel, PowerPoint, Google products;

• Knowledge and understanding of applicable federal, provincial and municipal legislation and regulations in the area of security and life safety management; and

• Sound knowledge of industry techniques and emergent trends in security and life safety management.