Group Benefits Manager

Group Benefits Manager About the Role We are looking for an experienced Group Benefits Manager to lead group benefits administration for small-group clients. This is a hands-on leadership role combining client relationship management, benefits administration, system expertise, and team leadership. The successful candidate will help build and grow the benefits administration function, establish efficient processes, and ensure clients receive accurate, timely, and high-quality service. Key Responsibilities

• Oversee day-to-day benefits administration and ensure accurate, timely service delivery.
• Manage client relationships and act as a trusted advisor to plan sponsors.
• Lead client onboarding, including requirements gathering, system configuration, testing, data validation, implementation, and post-launch support.
• Become the internal expert on the benefits administration platform, including configuration, troubleshooting, and system capabilities.
• Investigate and resolve complex client, system, and operational issues.
• Work closely with clients, insurance carriers, technology teams, and internal stakeholders.
• Manage team workload, priorities, deadlines, and service levels.
• Develop and document processes, workflows, controls, and best practices.
• Monitor service performance and prepare reports, dashboards, and scorecards.
• Support recruiting, training, coaching, and development of the benefits administration team.
• Participate in sales activities, including system demonstrations and RFP responses.
• Interpret contracts, plan documents, carrier agreements, and administrative policies.
• Identify opportunities to improve processes, efficiency, and the overall client experience.

Qualifications

• 7+ years of experience in group benefits administration, preferably with a TPA serving small groups or within an insurance company.
• Strong knowledge of:
  • Extended Health Care (EHC)
  • Dental
  • Life and AD&D
  • Disability
  • Critical Illness
  • Health Spending Accounts (HSA)
  • Personal Spending Accounts (PSA)
• Knowledge of insured and self-insured benefit plans, premium calculations, rate development, and reserve management.
• Experience interpreting plan documents, contracts, carrier agreements, and administrative policies.
• Strong experience managing client relationships and working directly with plan sponsors.
• Experience with benefits onboarding, implementation, configuration, testing, and troubleshooting.
• Experience working with benefits administration and online enrollment platforms.
• Previous leadership, coaching, or team management experience.
• Demonstrated ability to build processes and improve operational efficiency.

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