Client Experience Coordinator

Who We Are

At Litco Law, we are known for our extraordinary and unsurpassed firm culture – and for the people behind that culture. We've been recognized as a Canadian Top Employer and as one of Canada's Most Admired Corporate Cultures and know that this kind of success only happens when you have amazing people on your team who are passionate about their work, the company, and their clients.

By joining Litco Law, you will be part of an incredible team of passionate, purpose-driven people who believe in excellence and focus on doing their best work every day. Our core values guide everything we do and are reflected in how we interact with our clients, team members, and community.

Who You Are

• Have 1-3 years of experience in reception, hospitality, customer service, client-facing, administrative, or office coordinator roles, or similar
• Hold a high school diploma; post-secondary education in a related field is not required but considered an asset
• Demonstrate strong proficiency with MS Suite applications (Word, Excel, Outlook, Teams, and PowerPoint)
• Work independently, take initiative, and manage your responsibilities effectively with minimal supervision
• Are positive, upbeat, and helpful, with a passion for contributing to a strong office culture
• Are fluent in English with strong written and verbal communication, excellent interpersonal skills, and sound judgement
• Work efficiently under pressure, adapting to changes and interruptions while meeting deadlines
• Have exceptional attention to detail and strong organizational skills, with a track record of responsiveness and meeting measurable outcomes
• Have effective prioritization and problem-solving skills
• Are open to learning and receptive to constructive feedback
• Are able to successfully pass a criminal and background record check

How You'll Make a Difference

Our clients are our number one priority at Litco Law, and we are always striving to find new ways to support their needs. The Client Experience Coordinator is the first point of contact in the office, creating a welcoming, well-maintained space for guests and ensuring an exceptional experience throughout the client journey.

• Create an inviting, comfortable space for all office guests, answering questions and creatively problem-solving to meet their needs and build trust and confidence in the firm
• Maintain and prepare meeting rooms for guests, and keep the lounge area looking its best
• Complete advance preparations for meetings and coordinate any follow-up actions with the team
• Coordinate catering arrangements for meetings and events
• Assist clients by answering questions or directing inquiries to the correct team member
• Provide a variety of administrative support, including obtaining client records and information, witnessing documents, and completing other related tasks
• Support the Client Experience Team in delivering a great experience throughout the life of a client's file
• Process incoming and outgoing correspondence (mail, faxes, couriers, etc.) so team members have what they need for their files as quickly as possible, and serve as the primary point of contact for facility-related issues, concerns, and requests
• Act as the team's go-to resource for ad hoc requests, including event scheduling and office coordination, to help ensure smooth day-to-day operations
• Perform other duties as assigned

What We Offer
At Litco Law, we know that a caring team is a team that is cared for. Just a few of the perks of joining our team include…

• High-performance culture – You can be a dreamer, and you're not the only one. Thrive in our A-player community of high-achieving visionaries with a passion for finding ways to make a positive impact.
• Learning and development opportunities – We will support and invest in your evolution and improvement because we believe that exceptional people crave the opportunity to grow.
• Freedom and responsibility – We have a culture of freedom and responsibility, which means hiring talented people and then getting out of their way. We believe in trust and transparency, flexibility, recognition, and appreciation.
• 100% company-funded benefits – The well-being of our team members always comes first. Dental, vision, employee assistance, health spending account, you name it – we cover it.

• In-house book club – We get paid to read! At Litco Law, we believe in rewarding our team members for investing time in their personal and professional development.
• Flexibility – Yes, the rumours are true! We offer unlimited paid vacation and a hybrid model for working remotely and in-office.

Check out our Careers website here to learn more.

We Are Growing Fast. Join Us.