Customer Service Representative

At Dexter, we manufacture and distribute axles, accessories, and towing components primarily serving the commercial trailer, RV, marine, agriculture, and manufactured housing markets. We're building products and systems that are rooted in a culture of safety, collaboration, and innovation.

Headquartered in Elkhart, Indiana, Dexter has manufacturing and distribution locations throughout the U.S. and Canada. Employing state-of-the-art robotics, precision welding equipment, and automated machining processes, Dexter has achieved over 65 years of success through a commitment to the principles of superior quality, continuous improvement, and unparalleled customer service.

For more information about our company, access Dexter's web site at www.dextergroup.com.

About the Role

The Customer Service Representative plays a key role in delivering an exceptional customer experience while supporting business growth. This position blends customer support and sales by serving as a trusted point of contact for customers, helping them place orders, resolve issues, and identify solutions that meet their needs.

As a CSR, you'll work across multiple communication channels to provide timely, accurate support while building strong customer relationships that drive satisfaction, efficiency, and long-term success.

What You'll Do

• Serve as the primary contact for customers via phone, email, and chat, assisting with orders, returns, and delivery updates.
• Provide accurate product information, including specifications, pricing, and availability.
• Resolve customer questions and concerns efficiently to ensure a positive experience.
• Understand customer needs and recommend products that align with their business goals.
• Identify opportunities to upsell or cross-sell complementary products and services.
• Process customer orders accurately and coordinate with internal teams (warehouse, logistics, etc.) to ensure timely fulfillment.
• Monitor product availability and proactively communicate any changes or delays.
• Build and maintain long-term customer relationships through consistent follow-up and post-sale support.
• Make outbound calls to check inventory levels, recommend refills, and introduce new products.
• Maintain accurate customer and sales data to support reporting and analysis.
• Confidently manage complex or unclear customer requests, escalating issues when necessary to ensure timely resolution.

What We're Looking For

• High school diploma or equivalent required; post-secondary education or technical training in automotive, truck and trailer systems is a plus.
• 1–3 years of customer service experience, preferably within a service shop, repair facility, or service writer role in the automotive, truck, trailer, or heavy equipment industry.
• Ability to learn and apply product knowledge quickly; experience with light-duty trailer products is preferred.
• Strong organizational skills with the ability to multitask and manage priorities in a fast-paced environment.
• Excellent verbal and written communication skills, with a customer-focused mindset.
• Experience using CRM systems and order processing tools is preferred.

Apply now to join an industry leader and make a difference in what we do for the customers we serve!

Human Rights Statement:

It is the policy of the Company to provide equal opportunity to all qualified individuals without regard to race, ethnicity, national origin, gender, age, sexual orientation, education, disability, religion or any other protected ground as outlined by applicable provincial human rights legislation. This policy applies to all personnel actions, including recruitment, evaluation, selection, promotion, compensation, training and separation.

Where an accommodation request is based on religious grounds and disclosure is required in order to assess and implement the accommodation, the job applicant is responsible for providing sufficient information to support the request. All information disclosed will be handled in a confidential manner and used solely for the purpose of assessing and facilitating reasonable accommodation, in accordance with applicable privacy and human rights laws.