Bilingual Product Support Representative - Contact Center

• Respond promptly and accurately to parts availability and pricing inquiries via phone, email, and text.
• Provide an engaging customer service experience through active listening to understand customer needs and making appropriate recommendations.
• Accurately process parts orders ensuring customer requests are fulfilled quickly and without error.
• Confirm inventory availability and shipping timelines to manage customer expectations and enhance satisfaction.
• Provide parts support to field staff by collaborating effectively to resolve product and parts-related issues.
• Navigate multiple internal web-based applications and 3rd party partner systems simultaneously to deliver a seamless customer service experience in a fast-paced environment.
• Contribute to team success by collaborating with colleagues and maintaining a high level of customer satisfaction.
• Meet and/or exceed current KPI's.
• Other duties as assigned.

• Strong problem-solving skills with a focus on customer satisfaction.
• Excellent verbal and written communication; Bilingualism in French and English is mandatory.
• Skilled multitasker with the ability to navigate multiple systems efficiently.
• Detail-oriented with a focus on order accuracy.
• Team player who thrives in fast-paced environments.
• Flexible to work various shifts in a 24/7 support center.
• Inbound call center experience is considered an asset.

• Competitive compensation: we offer fair, market-based wages that recognize your skills, experience, and contributions.
• Continuous Learning: through on-the-job training and educational opportunities.
• Advancement opportunities within a growing company that values initiative and teamwork.
• Comprehensive benefits coverage: including health, dental and more to support your wellbeing.
• Retirement planning: Pension and RRSP programs to help you invest in your future.

When you work for Brandt, we work for you. It's as simple as that.