Parts Manager

The Parts Manager is responsible for overseeing all aspects of the parts inventory system, optimizing departmental processes, and ensuring high customer satisfaction. This role requires a focus on achieving profitable parts sales, maintaining accurate records, and ensuring effective departmental operations.

Brandt is a customer driven company, privately owned and family run, strengthened by diversification and succeeding through specialization. We operate over 170 locations across Canada, the USA, Australia, and New Zealand.

For nine decades, the people of Brandt have stood shoulder-to-shoulder with the hardworking people that we serve. And really, there's no place we'd rather be because just like them, it's when we're working hard and getting things done that we're at our best.

Our success is driven by a passionate belief in the unlimited potential of our company and the ultimate success of our customers and we act on that belief every single day.

That's Powerful Value, Delivered.

• Build positive relationships with customers and vendors with a focus on quality service.
• Manage all aspects of the parts inventory system to ensure accurate tracking, ordering, and stocking of parts.
• Optimize the Parts Department processes to improve both internal and external customer satisfaction.
• Develop and execute annual parts sales business plans and budgets with the inclusion to provide support to other Brandt branches.
• Monitor and manage department expenses, ensuring disciplined control and cost efficiency.
• Collaborate with the other departments to maximize cross-marketing opportunities for increased parts sales and customer engagement.
• Oversee paper flow to ensure accurate and timely recording of all parts revenue, expenses, and activities.
• Work with product support and manufacturing groups to source and stock internally manufactured product parts.
• Ensure a timely and efficient turnaround of parts needed for internal service jobs.
• Regularly assess departmental operations and storage layout, implementing changes as necessary to maximize efficiency.
• Monitor achievement of department goals, addressing any gaps in performance and driving continuous improvement.
• Ensure the department is compliant with safety standards, minimizing workplace injuries and accidents.
• Supervise and manage Parts Department employees, ensuring adherence to company policies and procedures.
• Recruit, hire, and train staff in coordination with the Branch Manager and HR, ensuring compliance with training and certification standards.
• Review employee performance against goals regularly and provide feedback for improvement and growth.
• Implement performance management strategies and employee development plans to achieve high levels of engagement and retention.
• Schedule staff to ensure superior service coverage during business hours.
• Work closely with the Operations, Service, and Sales teams to ensure seamless parts support and foster collaboration across departments.

• Minimum 5 years' combined experience in parts, warehouse management, and business.
• Ability to effectively lead a team to achieve required goals.
• Ability to think critically and analytically.
• Possess strong organizational and time management skills.
• Possess inventory management skills.
• Strong communication skills both written and oral.

• Competitive compensation: we offer competitive wages that recognize your skills, experience, and contributions.
• Continuous Learning: through on-the-job training and educational opportunities.
• Opportunities for advancement within a growing company that values initiative and teamwork.
• Comprehensive benefits coverage: including health, dental, insurances, and more to support your and your family's wellbeing.
• Retirement savings programs: Company matching pension and RRSP programs to help you invest in your future.

When you work for Brandt, we work for you. It's as simple as that.