Technical Integrator

About us

Quinsam Communications Group has been in operation since 1986. The focus of our business is to provide professional technical communication solutions to businesses throughout Vancouver Island and surrounding coastal areas. We work with our partners to provide our supported businesses with custom solutions quickly and efficiently. If you're looking for a challenge or a career that takes you to new places, we want to hear from you!

Technical Integrator position summary

Our technical team is hiring a Technical Integrator to support our growing team. You will be responsible for Level 1 customer support, technical diagnostics and installations. Are you the person who would love to work on (wireless) networks, phone systems, and outfit a fire truck in the same week? And you are a self-starter who can manage your time effectively? Then tell us why we need to hire you!

The role requires drive and a strong sense of accountability, as the day-to-day work environment will involve very little direct supervision.

Responsibilities, including but not limited to:

• General office IT support: workstations, printers, peripherals, etc.
  
• Customer support request
  
• Installing networks, 2-way radio setups, phone systems, cell boosters, and more
• Daily stats monitoring and issue reporting
  
• Troubleshoot malfunctions of network hardware and software applications.
  
• Customer Business Telephone (PBX) support and maintenance.
  
• Maintain inventory of IT assets.
  
• Provide Support for local and remote users.
  
• 2-way radio programming
  

Qualifications

• A+ Certification is an asset.
  

• Emergency First Aid for Industry (formerly OFA1) is an asset. If needed, a course will be provided.

• Strong analytical and problem-solving skills.
  
• Knowledge and experience in operating systems, networking, and system support are a bonus.
  
• Attention to detail and the ability to juggle multiple tasks and react quickly to changing priorities.
  
• Ability to learn quickly, work independently, problem-solve, and perform a variety of tasks.
  
• Availability to work a flexible schedule and have and maintain reliable transportation.
  
• A large portion of this position involves fieldwork, so you must be able to work outside the office in remote locations and with non-standard office hours.
  
• Strong documentation skills. Experienced in Microsoft Office applications (Word, Excel, Teams, etc.)
  

• Valid Class 5 driver's license
• Affinity with 2-way radio is a plus

Additional pay

• Overtime pay
• Out-of-town allowance
  

Benefits

• Extended health care
• Paid time off
• RRSP match

Schedule:

• Standard 8-hour days with potential overtime

Experience:

• Technical Support for installation occupations: 1 year (preferred)