Night Audit

InnVest Hotels Limited - 18 emplois

Concord, ON

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Posté aujourd'hui

Détails de l'emploi :

Temps plein

Expérimenté

The duties and responsibilities for the Night Auditor include, but are not limited to the following:

Consistently provides exceptional customer service by exceeding guests expectations.
Register guests into their guest rooms as per reservations & checks out guests and settles accounts; collects and verifies payments – cash, debit and credit and maintaining a float.
Verify and balance daily charges for all departments to customer folios, master accounts and house; accounts; make corrections as needed to ensure required documentation is obtained.
Run computer through nightly processing sequence to reset for next day's use in balancing for applicable functions.
Audit all income postings and charges.
Record and balance staff and house charges.
Prepare and transmit credit card deposits.
Process city ledger work to accounting.

Run accounts receivable reports; providing next day reports to the Front Office, Executive Office and other departments as required.

Takes ownership of all guest complaints and rectify the complaint quickly and efficiently;
Communicates information regarding Guests' needs to other Team Members and Departments.
Follow established written emergency procedures for fire, power failure, water and gas line ruptures, and severe weather conditions

Adhere to all health and safety guidelines and standards.

COMPETENCIES WE ARE SEEKING:

Previous front office or accounting experience required
Proficient with Microsoft Word, Excel, network systems
Strong data entry, analytical and communications skills
Ability to recognize and correct guest service issues in a courteous and professional manner
Proven ability to be organized, multi-task and prioritize; ability to work within deadlines
Completion of High School, GED or equivalent
Ability to work flexible shifts (weekday or weekend overnights)

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Foire aux questions

What are the typical responsibilities of the Night Audit role at InnVest Hotels Limited?

The role includes checking in and registering guests, settling accounts, verifying and balancing charges, running nightly processing, auditing income and deposits, processing city ledger work, and communicating guest needs to the team.

What scheduling flexibility is required for the Night Audit position?

The role requires the ability to work flexible shifts, including weekday or weekend overnights.

What experience or qualifications are expected for this Night Audit job?

The competency requirements include previous front office or accounting experience, proficiency with Microsoft Word and Excel, strong data entry and analytical skills, and completion of high school, GED, or equivalent.

Where is this Night Audit position located and what is the job type?

This is a full-time role located in Concord, ON, with employment type listed as Full-time.

What kind of customer service expectations are there for the Night Audit role?

The role emphasizes consistently providing exceptional customer service by exceeding guests' expectations and ownership of guest complaints to rectify issues quickly and efficiently.

What accounting and reporting duties are included in the Night Audit position?

Duties include auditing income postings, recording and balancing staff and house charges, preparing and transmitting credit card deposits, and running accounts receivable reports for next-day distribution to various departments.