Referral and Stakeholder Relations Specialist (Business Development)

JOB DETAILS

Job Title: Referral and Stakeholder Relations Specialist (Business Development)

Schedule: Monday – Friday, 8:00 a.m. – 4:00 p.m.

Location: The Newly Institute Calgary Clinic (2303 4 St SW, Calgary AB T2S 2S7)

ABOUT THE NEWLY INSTITUTE

The Newly Institute was founded to provide long-lasting change within the mental health industry, our community, and with our clients. We are leading a paradigm shift in the Canadian healthcare system by building a network of purpose-built mental health clinics across Canada. By fusing a bio-psycho-social-spiritual treatment model with medically managed therapies, our intensive outpatient programs provide rapid access, rapid resolution, and rapid return to work and healthy lifestyle programs for anxiety, depression, addiction, post-traumatic stress disorder (PTSD), trauma, and chronic pain.

We have an opportunity for a Referral and Stakeholder Relations Specialist (Business Development) to support our innovative and purpose-driven team on a full time basis.

WHY JOIN THE NEWLY INSTITUTE?

At The Newly Institute, you'll join a collaborative team that is passionate about transforming mental health care. We believe exceptional client care starts with supporting our people, which is why we invest in professional growth, meaningful work, and a workplace where everyone feels valued.

Our comprehensive total rewards package includes:

• Competitive salary
• Four weeks of annual vacation (pro-rated)
• Eight paid wellness days (pro-rated)
• Comprehensive group benefits
• Employer-paid health and dental premiums
• Health & Wellness Spending Account
• Professional development opportunities
• Regular team and community engagement events
• A welcoming, collaborative, and inclusive workplace

WHAT YOU WILL DO

Reporting to the National Director, Business Development and Marketing, you will support the effective coordination and implementation of The Newly's referral pathways, funder relationships, and Business Development initiatives. Working closely with Business Development, Operations, Clinic Leadership, Administration, and clinical teams, you will help ensure established referral channels and new opportunities are translated into practical, effective workflows across the organization.

You will also serve as a key point of contact for selected funders and referral partners, supporting ongoing communication, referral coordination, issue resolution, and relationship maintenance. Your work will strengthen relationships, support seamless referral coordination, and advance innovative service delivery across The Newly.

Accountabilities

• Coordinate referrals that require centralized, cross-clinic, virtual, cross-regional, or cross-jurisdictional support.
• Support referral pathways involving funders, insurers, employers, healthcare providers, and other external partners.
• Facilitate communication between funders, referral sources, clinicians, clinic teams, administration, operations, and Business Development.
• Monitor referral progress, identify barriers, and escalate issues or opportunities as appropriate.
• Serve as a designated point of contact for selected funders, referral partners, and stakeholders.
• Maintain regular communication with assigned partners regarding referral volumes, service delivery, processes, and emerging needs.
• Support the implementation of new referral channels, services, and Business Development opportunities.
• Translate new business opportunities into practical referral workflows, service requirements, and internal responsibilities.
• Coordinate implementation activities across internal teams to ensure new opportunities are effectively launched and supported.
• Maintain and report on referral and Business Development data, including referral volumes, referral sources, funder activity, and conversion trends.
• Support referral activity and service delivery in emerging markets and jurisdictions as The Newly expands its geographic footprint.
• Assist with approved Business Development marketing and online presence initiatives, including website, social media, digital advertising, and referral pathway information.

Other responsibilities related to the role and scope of work may be assigned.

WHAT YOU BRING

Experience

• Three to five years of experience in mental health care, referral management, funder relations, stakeholder relations, business development support, healthcare operations, or a related field.
• Strong understanding of mental health service delivery and the ability to communicate confidently with clinicians and external stakeholders.
• Experience coordinating the implementation of new programs, services, processes, or referral pathways.
• Strong relationship-building skills and the ability to work collaboratively with internal and external partners.
• Excellent communication, organization, follow-up, and problem-solving skills.
• Comfort working with data, referral tracking, reporting, and process improvement.
  

Assets

• Experience working with funders, insurers, workers' compensation boards, healthcare providers, employers, or other referral partners.
• A clinical designation or professional background in a regulated health profession, particularly within mental health, rehabilitation, or allied health.
• Project management certification, such as PMP or CAPM.

Education

• Post-secondary education in healthcare administration, business, health services, communications, or a related field; equivalent experience may be considered.
  

Technical Competences

Proficiency with Microsoft Word, Excel, Teams, Outlook, and relevant healthcare or referral management systems.

Background Check

Offers are conditional, subject to employment reference checks and a clear police background check and credit check.

DIVERSITY, EQUITY AND INCLUSION

We actively protect our diverse, equitable, and inclusive workplace where we are empowered to show up as their authentic selves. We welcome applicants of all races, colours, places of origin, ancestries, religious beliefs, genders/gender identities/gender expressions, sexual orientations, ages, sources of income, family/marital statuses, and physical and mental disabilities. Our hiring practices ensure that all qualified candidates are considered, and decisions are merit-based.

ACCESSIBILITY

The Newly Institute welcomes and encourages applications from persons with disabilities or those seeking accommodation based on any other protected ground. Accommodations are available on request for candidates taking part in all aspects of the selection process. To request accommodation, please email [email protected].

APPLICATION CLOSING

The posting will remain open until the role is filled. We thank all applicants for their interest; however, only shortlisted candidates will be contacted.