Bilingual Customer Service Representative

We are currently looking to add an outgoing and energetic Customer Service Representative Bilingual (English/French) – to join our team in Concord, Ontario.

We welcome entry-level candidates interested in ongoing customer service, Previous experience in customer service and/or sales is good preparation for this role, as is an interest in sports.

working closely with your designated Sales Representative and their customers, managing new custom order creation and entry. You'll respond to follow-up questions via phone and email, ensuring seamless communication throughout the process.

Your day might also include generating sales support materials and collaborating with your fellow Customer Service team members, who foster a strong sense of camaraderie. It's a fast-paced, supportive environment where teamwork and problem-solving are key. The Job duties are shared below:

Order Management

• Process stock product orders based on customer needs and communication.
• Process custom product orders based on customer needs and communication.

Customer Support and Interaction

• Manage in-bound and out-bound calls for a specific territory.
• Handle overflow calls on behalf of other colleagues.
• Assist customers with product details and pricing inquiries and ensure timely resolution of any issues.
• Build enduring relationships with customers.

Sales Support and Communication

• Provide transactional support to your assigned sales representative including order entry, communication with territory dealers and creation of collateral sales tools.
• Communicate effectively with inside and outside sales team on information requests/actions required.
• Provide accurate, valid and complete information by using the right process, procedures and tools.

Who you are:

• Preferably passionate about sports!
• Bilingual candidates should be competent in spoken and written English & French (CEFR C1 & above)
• Ambitious and sales-oriented, while being enthusiastic and willing to learn
• Detail-oriented with strong time management skills to meet deadlines in a timely and accurate manner
• An intelligent self-starter with a pleasant and respectful personality
• Proficient in MS Office with fast, accurate keyboarding skills; experience with Salesforce or a CRM platform is a significant advantage
• Familiar with Adobe illustrator
• Able to multitask and work well under pressure in a team environment
• Interested and able to quickly learn product knowledge and adopt new technology applications

Searching for hard working individuals with the drive to become a permanent employee.