Customer Service Representative

About You

You're someone customers and teammates can count on.

You stay organized, follow through, and take ownership from start to finish. You communicate clearly, keep details straight, and solve issues before they become problems.

You enjoy working with customers, managing multiple priorities, and being the person who knows what needs to happen next. You work well with a team but don't wait to be told to take action.

The Role

At Jim Peplinski Capital, we help businesses manage their vehicles, equipment, and capital so they can focus on running their business.

As a Customer Service Representative, you'll manage the day-to-day experience for a portfolio of customers. You'll understand their business, anticipate what they need, and coordinate across our team and partners to make their lives easier.

You'll be a key point of contact throughout the customer lifecycle, connecting Sales, Finance, Asset Management, dealers, equipment vendors, upfitters, transport providers, and other partners.

Your goal is to create value at every interaction and deliver the kind of customer experience that earns long-term relationships.

What You Bring

• Minimum 3-5 years of experience in customer service, sales support, account coordination. Experience in fleet, equipment, leasing or finance is a plus!
• Experience managing customer relationships and multiple priorities
• Strong organization and follow-through
• Clear written and verbal communication
• Attention to documentation, deadlines, and details
• Confidence working across teams, systems, and external partners
• Ownership of your work and the judgment to solve problems

What You'll Own

• Manage assigned customers across the vehicle, equipment, and financing lifecycle
• Understand your customers, their assets, and what they need next
• Coordinate procurement, upfitting, registrations, transportation, deliveries, and documentation
• Maintain customer and asset records and manage lease and financing administration
• Solve problems across JPC and our partners so customers don't have to
• Stay ahead of deliveries, replacements, renewals, and upcoming customer needs

Why Jim Peplinski Capital

Our vision is to be the catalyst behind smarter fleets, optimized assets, and more resilient businesses.

We combine fleet and asset expertise with capital to help businesses get more from the vehicles and equipment they operate. We handle procurement, funding, reporting, fleet management, and asset disposition — reducing the time, cost, and complexity our customers have to manage.

Customer Service is central to delivering that value. You'll have the opportunity to know your customers, solve problems, improve how we work, and build relationships customers choose to keep.

We offer:

• An unplugged vacation policy
• Learning, coaching, and career development
• Autonomy and ownership in your role
• A team that works across functions to serve customers

If you want to own customer relationships, solve problems, and help businesses get more from their vehicles, equipment, and capital, we'd like to meet you.

Please take 5 minutes to complete this survey, your application will not be considered without it: https://secure.personex.com/profile/default.aspx?LANG=ENG&ClientID=b2179a9d-1a2f-11ec-ae9c-165fb6ab0828&uc=LXFFB3PG&QVersion=1