Business Development & Customer Service Representative

We're seeking a driven sales professional who can introduce modern sales development strategies to the fleet upfitting industry and play a key role in building a scalable outbound sales engine that supports our long-term growth objectives.
Why Work at Packd Upfit Equipment ?
Strong team culture focused on growth, humility, accountability, and continuous learning
Competitive salary plus performance-based bonus opportunities
Bonus/profit-sharing eligibility after probation
Excellent medical benefits
Opportunity to help build and shape Packd's outbound sales process
Career growth opportunities within a growing organization
Conveniently located in the Langley/Surrey area of BC's Fraser Valley
Responsibilities

• Prospecting, Lead Generation, building and maintaining prospective and existing client relations

• Conduct outbound prospecting through 1) phone, 2) email, and 3) platforms such as LinkedIn where appropriate

• Research and identify prospective commercial fleet and upfitting customers

• Contact upfitters to generate awareness and direct them to where they can purchase Packd products

• Qualify opportunities and book meetings for the sales team

• Build relationships with fleet managers, operations leaders, business owners, and purchasing decision-makers

• Maintain consistent follow-up to convert prospects into qualified opportunities

• Building and maintaining relationships with prospective and existing customers

• Provide customer service support and communication with new and existing customers
  Process Development & Optimization
  Build and improve sales outreach sequences and messaging
  Develop call scripts, email templates, and prospecting playbooks
  Analyze results and continuously improve conversion rates
  Help establish SDR best practices and scalable sales processes
  CRM & Reporting
  Maintain accurate prospect and activity data within CRM
  Track outreach activity, meetings booked, meetings held, and conversion metrics
  Collaborate with leadership on reporting and sales process improvements
  Requirements
  2+ years of SDR, BDR, appointment-setting, or outbound sales experience
  Proven experience generating meetings through outbound prospecting
  Strong communication and relationship-building skills
  Comfortable making outbound calls daily
  Experience working within Hubspot or similar CRM platforms
  Self-motivated, organized, and highly accountable
  Strong problem-solving and process-improvement mindset
  Nice to Have
  Experience building or optimizing outbound sales processes
  Experience using LinkedIn Sales Navigator
  Experience using outreach or sequencing platforms such as Apollo, Outreach, or Salesloft
  Experience selling into construction, trades, industrial, fleet, transportation, or commercial customers
  Experience in a high-growth SaaS, technology, or B2B sales environment
  What Success Looks Like
  Consistently generating qualified meetings for the sales team
  Building repeatable prospecting processes that can scale with the business
  Maintaining high CRM accuracy and activity levels
  Improving outreach, response, and meeting conversion rates over time
  Contributing to the long-term growth of Packd Upfit Equipment
  Compensation
  Base Salary: $55,000$70,000 CAD
  Monthly or quarterly performance incentives
  Profit-sharing eligibility after probation
  Work Location: On-site (Langley/Surrey, BC)
  Schedule: Full-time