Receptionist

Receptionist

HTM Insurance
Full-Time | Monday to Friday, 8:30 a.m. – 4:30 p.m.
Salary: $44,000 – $66,000 per year
Reports to: Compliance Officer
Location: Cobourg - ON SITE - Essential position in office 5 days per week

The Opportunity

HTM Insurance is seeking a professional, organized, and customer-focused Receptionist to join our team.

As the first point of contact for our insureds, brokers, agents, customers, visitors, and business partners, you will provide exceptional customer service while supporting the day-to-day administrative operations of our office.

This is an excellent opportunity for an experienced receptionist or administrative professional looking to build a career in the insurance industry.

Key Responsibilities

• Answer and direct calls using a multi-line telephone system.
• Greet and assist visitors and respond to general inquiries.
• Provide professional and courteous customer service.
• Process premium payments using Moneris and maintain accurate records.
• Receive, sort, scan, distribute, and prepare incoming and outgoing mail, courier items, emails, and faxes.
• Process cheques, invoices, registered mail, and other correspondence.
• Maintain office, mailing, and general supplies.
• Assist with meetings, events, travel arrangements, and other administrative requirements.
• Maintain a professional, organized, and welcoming reception and office environment.
• Provide administrative support to other departments as required.
• Perform other duties as assigned.

What We're Looking For

Required:

• High school diploma or equivalent.
• 2–3 years of experience in reception, customer service, administration, switchboard operation, or a related role.
• Strong computer skills.
• Excellent written and verbal communication skills.
• Strong organizational, time-management, and customer-service skills.
• Excellent attention to detail and accuracy.
• Ability to prioritize multiple tasks and meet deadlines.
• Ability to work effectively with a variety of people.

Assets:

• College or university education in Business Administration, Office Administration, or a related field.
• Previous insurance or mutual insurance experience.
• Experience with Moneris or similar payment systems.

Why HTM Insurance?

This position offers the opportunity to develop your administrative and customer-service skills while gaining valuable experience in the insurance industry. We value professionalism, teamwork, respect, continuous learning, and excellent service to our customers and communities.

Equity, Diversity, Inclusion & Accessibility

HTM Insurance is committed to fostering a diverse, inclusive, respectful, and accessible workplace. We welcome applications from qualified candidates of all backgrounds, experiences, and abilities.

HTM Insurance is committed to providing an accessible, barrier-free recruitment and employment process in accordance with the Accessibility for Ontarians with Disabilities Act (AODA) and the Ontario Human Rights Code.

Accommodation is available upon request throughout the recruitment and selection process. If you require accommodation, please contact [Insert Contact Name/Email/Telephone]. Requests will be handled respectfully and confidentially.