Information Desk Worker

Job title: Information Desk Worker

Location: Ottawa, Ottawa

Employment Status: Full-Time Permanent Position

Closing Date: Open until filled

Internal/External Competition

About the AFN

The AFN is an advocacy organization that takes direction and fulfills mandates as directed by First Nations in-Assembly through resolutions. As a national advocacy organization for First Nations, the AFN seeks to advance First Nations Inherent and Treaty Rights through the development of policy, public education, and where applicable, the co-development of legislation to build First Nations capacity.

The AFN was created out of a desire among First Nations leadership for a strong and effective collective advocacy organization. From this, values such as respect for human rights, diversity, justice, and the sovereignty of each rights-holding First Nation guide the work of the organization.

Position Overview

The Information Desk Worker is responsible for supporting First Nations individuals and caregivers applying for compensation under the First Nations Child and Family Services and Jordan's Principle Settlement. This role involves providing information, assistance, and referrals, while ensuring applicants are connected to necessary support services. Reporting to the Director of Children, Families, and Social Development, the Information Desk Worker has the following key responsibilities:

Key Responsibilities

• Respond to inquiries regarding the compensation process.
• Assist clients in completing compensation application forms.
• Provide referrals to relevant support services and resources as needed.
• Connect applicants to appropriate networks for emotional and social support.
• Maintain accurate and up-to-date client records in the designated database system.
• Prepare and submit regular reports to the Director or other designated personnel.
• Liaise with referral agencies and partner organizations to support clients.
• Foster collaborative relationships with internal and external stakeholders.
• Conduct policy-related research to support effective implementation of the compensation process.
• Contribute to the refinement of processes and procedures as necessary.
• Undertake additional duties as assigned by the Director.

Who Can Apply?

• Post-secondary education in a relevant field (e.g., Social Work, Psychology, Counselling) is an asset.
• A minimum of three years of experience providing direct or referral services to clients, preferably with a focus on supporting individuals in need.
• Familiarity with crisis intervention techniques and theory-based practices is an asset (training will be provided).
• In-depth understanding of First Nations child and family services, including Jordan's Principle, in both historical and contemporary contexts.
• Demonstrated ability to work compassionately with clients from diverse communities.
• Capacity to manage challenging situations effectively while maintaining composure.

This role requires strong interpersonal skills, cultural sensitivity, and the ability to navigate complex client needs within a collaborative team environment. The Information Desk Worker plays a critical role in supporting applicants through the compensation process with care and professionalism.

Diversity Statement

Qualified persons of First Nations Ancestry will be given preference in accordance with s.16(1) of the Canadian Human Rights Act.

Why Work with AFN?

At the Assembly of First Nations (AFN), we value our employees and are committed to fostering a supportive, engaging, and rewarding workplace. When you join our team, you'll enjoy:

• Employer-Paid Health Benefit Premiums – Comprehensive health, dental, and vision coverage for you and your family, with premiums fully paid by AFN.
• Generous Pension Matching – A competitive pension plan with significant employer contributions to help you build your future.
• Ample Vacation, Sick, and Personal Days – Generous vacation entitlements, paid sick leave, and personal days, plus additional non-legislative time off throughout the year.
• Professional Development Support – Coverage for courses, certifications, and training to help you grow your skills and advance your career.
• Wellness Funds – Annual funds you can use towards fitness, mental health supports, or other wellness-related expenses.
• Modern, Central Location – Our bright, collaborative office is located in the Sun Life Building in downtown Ottawa, with Parliament LRT Station right in the building for an easy commute.
• Convenient Amenities – Steps away from cafes, restaurants, and shops.
• Meaningful Work – Be part of a national organization advocating for First Nations, making a positive difference for communities across Canada.
• Collaborative & Inclusive Culture – Work alongside passionate, dedicated colleagues in a supportive and dynamic environment.

Accommodation Statement

The Assembly of First Nations (AFN) is dedicated to an inclusive selection process and work environment. If you require accommodation during the recruitment process, please advise the Human Resources representative when you are invited to meet regarding this employment opportunity.

While we appreciate all applications, only those candidates short-listed for an interview will be contacted.

AFN may cancel, postpone, or revise employment opportunities at any time.