Customer Service Representative

Rentokil Initial - 16 emplois

Burlington, ON

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Publié il y a 28 jours

Détails de l'emploi :

20,00 $ - 21,00 $ / heure

Temps plein

Niveau d`entrée

Avantages :

Congés payés

Assurance vie

Applicants must be currently authorized to work in Canada. Please note that Target Specialty Products does not provide Labour Market Impact Assessment (LMIA) sponsorship, work permit support, permanent residency support, or assistance with work permit renewals.

Target Specialty Products (TSP) is a leading North American distributor of turfgrass & landscape maintenance products. We service both the private & public sectors of golf course maintenance, lawn care and sports turf maintenance from warehouses strategically located in BC, AB, ON and QC. We have 15 technical sales reps providing Canada-wide consultation & solution-sales of nutrition, turf chemistry, seed, and specialty product. In total TSP has 80+ turf sales reps across Canada & USA from 40+ conveniently located branch locations. TSP is headquartered in Santa Fe Springs, California which also services Forestry.
Are you a "People Whisperer"...A friendly problem solver who can turn frustrated customers into loyal fans with a calm voice and a quick joke or "The Chaos Tamer", A professional who brings positive energy to every chat, call or over the counter interaction. If so, join us!!

Address: Address: 3325 N. Service Road, Units 104 & 105 Burlington, ON L7N 3G2

Salary: $20-$21/Hr.

Work hours: 8 am - 4pm EST

The duties and responsibilities of the Customer Experience Representative include, but are not limited to, the following:

Maintaining strong customer relationships by handling questions and concerns with speed

and professionalism

Receiving and placing customer service telephone calls, completing web forms and
responding to emails
Entering and processing orders for new and existing customers
Investigating issues and resolving customer complaints
Updating and managing customer databases

Requirements

Persuasive communication skills and lots of personality!

Sales oriented, has the ability to identify sales opportunities within a service environment

Energetic, positive and self motivated

Naturally empathetic, with the ability to build a strong rapport

Excellent communication and listening skills - both verbal and written

Professional demeanor, stellar phone etiquette

Able to perform successfully in a high paced, results-oriented environment

Ability to build relationships and communicate with a broad range of people

Well organized, energetic and reliable

Ability to work independently in a busy environment

Able to deal with people sensitively, tactfully, diplomatically, and professionally at all times

At least one year's experience in a in Customer service role is a tremendous asset

Proficient with Google platform (Gmail, Microsoft Office, Outlook and other applicablecomputer programs)

Bilingual English/French an asset

High school diploma – College preferred

Benefits

You are paid during your training!
Great benefits - Medical, Dental, and Vision
Employer-matched RRSP program up to 3.5% of your base salary per year
Paid sick and vacation days
Short and long-term disability
Life Insurance
Competitive compensation

Target Specialty Products is an equal opportunity employer. If you require any accommodations at any point during the interview process, please get in touch with our HR Department.

Target Specialty Products is an equal opportunity employer and encourages women, Aboriginal people, persons with disabilities and members of visible minorities to apply for positions. Target Specialty Products is committed to provide accommodations to applicants with disabilities throughout the recruitment process in accordance with the Accessibility for Ontarians with Disabilities Act, 2005 (AODA). Please ensure to inform us if you require accommodation during any stage of the recruitment process.

Applicants must be currently authorized to work in Canada. Please note that Rentokil Terminix does not provide Labour Market Impact Assessment (LMIA) sponsorship, work permit support, or assistance with work permit renewals.

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Foire aux questions

Where is this Customer Experience Representative role located and what are the working hours?

This position is based in Burlington, ON, with work hours from 8 am to 5 pm EST.

What is the salary for this role and how is it paid?

The salary is $18.00–$21.00 per hour, and you are paid during your training.

What are the main responsibilities of the Customer Experience Representative?

Responsibilities include handling customer questions and concerns, taking calls and emails, entering and processing orders, resolving complaints, updating databases, and providing an outstanding customer experience.

What qualifications or experience are required for this job?

Candidates should have at least one year of Call Centre experience, strong communication skills, the ability to work in a fast-paced environment, proficiency in Microsoft Office, and the ability to build relationships with diverse people.

Is there any travel or field coordination involved in this role?

Yes, the role involves monitoring the route and status of field technicians to coordinate and prioritize their schedule, and relaying information to technicians and field management.

Are there benefits or additional compensation offered with this role?

Benefits include medical, dental, and vision; an employer-mmatched RRSP program up to 3.5% of base salary; paid sick and vacation days; short and long-term disability; and life insurance.

Do I need to be eligible to work in Canada, and is LMIA sponsorship available?

Applicants must be authorized to work in Canada, and the employer does not provide LMIA sponsorship, work permit support, permanent residency support, or work permit renewals.