InnVest Hotels GP Ltd - 65 emplois
Dryden, ON
Publié il y a 3 jours
Détails de l'emploi :
Temps plein
Gestion
The duties and responsibilities for the Night Auditor include, but are not limited to the following:
- Consistently provides exceptional customer service by exceeding guests' expectations.
- Register guests into their guest rooms as per reservations & checks out guests and settles accounts; collects and verifies payments – cash, debit and credit and maintaining a float.
- Verify and balance daily charges for all departments to customer folios, master accounts and house; accounts; make corrections as needed to ensure required documentation is obtained.
- Run computer through nightly processing sequence to reset for next day's use in balancing for applicable functions.
- Audit all income postings and charges.
- Record and balance staff and house charges.
- Prepare and transmit credit card deposits.
- Process city ledger work to accounting.
- Run accounts receivable reports; providing next day reports to the Front Office, Executive Office and other departments as required.
- Takes ownership of all guest complaints and rectify the complaint quickly and efficiently;
- Communicates information regarding Guests' needs to other Team Members and Departments.
- Follow established written emergency procedures for fire, power failure, water and gas line ruptures, and severe weather conditions
- Adhere to all health and safety guidelines and standards.
Partager un emploi :
Foire aux questions
This role is based in Dryden, ON.
Duties include registering guests, checking out and settling accounts, balancing daily charges, auditing income, preparing credit card deposits, and processing city ledger work.
This is a full-time position, with night audit responsibilities.
The role requires consistently providing exceptional customer service and taking ownership of guest complaints to rectify them quickly and efficiently.
Responsibilities include collecting and verifying payments, balancing charges, auditing income, recording staff and house charges, preparing credit card deposits, and processing city ledger work to accounting.
Run accounts receivable reports and provide next day reports to the Front Office, Executive Office, and other departments as required.
