Dental IT Service Technician

Dr Support Pros Inc. is looking for a dependable computer support representative to support our client base. The applicant must have excellent communication skills to work with our customers, and management. Technical staff to provide excellent technical customer support, service and satisfaction.

RESPONSIBILITIES

Respond promptly to requests for technical assistance
Answer questions about our products and services in person as well as via phone and email.
Process these requests by solving them or escalating them to the appropriate person whether it is the next level of support, a sales person or an account manager
Diagnose and resolve technical software and hardware issues related to installation, configuration, operations or performance of the products Dr Support Pros supports.
Research solutions using available information resources and advise user on appropriate action

REQUIREMENTS

IT support experience, specifically in the dental industry, is required
Able to solve problems without being easily overwhelmed
Skills and experience with Microsoft Server 2019 and 2022, Windows 7 and newer, knowledge of DNS, DHCP, router configurations, and a willingness and ability to continue to develop industry specific skills
Excellent communication and administrative skills including typing, word processing, e-mailing, faxing, phone
Must enjoy a team oriented environment, but also able to work independently on assigned tasks
Must be fluent in written and spoken English.
Must have access to personal vehicle for commute and on-site service calls
Availability for Permanent, Full Time Employment including some on call, overtime and weekend duties

College diploma in Microsoft Computer systems as an MCP or MCSE or equivalent is an asset, but not required

Computer and Technology Knowledge:
Windows, Hardware, Device drivers, Networking software, Networking hardware, Networking security , Applications - Dental, Applications - Desktop, File management software, Security software, Word processing software, Spreadsheet software, Office Suites

Work Conditions and Physical Capabilities:
Work under pressure, repetitive tasks, attention to detail, on site troubleshooting/installation

Security and Safety:
Bondable, Criminal record check

Transportation/Travel Information:
Willing to travel regularly, Willing to travel overnight, as well as mainly using your own vehicle is required to allow you to do service calls. You will be reimbursed for mileage for the business use of your vehicle.

Essential Skills:
Reading text, document use, numeracy, writing, oral communication, working with others, working independently, problem solving, research capability, computer use, dental industry knowledge

Company Description

For over 25 years, Dr Support Pros has been specializing in the support of Dental and Medical office computer systems, and is recommended by the top Dental and Medical software companies as your support partner.

Company DescriptionFor over 25 years, Dr Support Pros has been specializing in the support of Dental and Medical office computer systems, and is recommended by the top Dental and Medical software companies as your support partner.