Order Management Coordinator

Thermon - 22 emplois

Edmonton, AB

Posté aujourd'hui

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Who We Are - ThermonThermon is a diversified technology company and a global leader in industrial process heating, temperature maintenance, environmental monitoring and temporary power distribution solutions. We deliver engineered solutions that enhance operational awareness, safety, reliability and efficiency to deliver the lowest total cost of ownership.Thermon offers over 250 products, software and services across multiple brands, providing a range of offerings from boilers, transportation heaters, and liquid load banks to tubing bundles and heat trace. We are the silent guardians of critical infrastructure. From the relentless demands of chemical plants and the intricate networks of rail and transit to the vital pulse of power generation, we innovate solutions that ensure optimal operation, protect critical assets, and maximize efficiency.We care deeply about the success of our customers, the well-being of our people, and the reliability of every product we design. This drives our unwavering commitment to safety and integrity in everything we do. Through collaboration, we unite a rich legacy of expertise with a trusted global team, partnering side-by-side with our customers. We transfer the warmth needed to make life work. The RoleThe Order Management Coordinator will have direct contact with customers and manage our customer order process from order receipt through to shipping and follow up. This role handles orders from receipt to customer delivery and is required to take ownership of order management. This includes meeting customer requests, receiving and entering orders, identifying and resolving order or delivery issues in order to meet customers' needs. What You Will DoERP and data management for all incoming ordersInitiate, control, and maintain all sales ordersMaintain order entry, customer drawing approval, ERP data maintenance, and all customer communication related to on-time deliveryRespond to customer inquiries via phone and/or email regarding order status, ship dates, or customer documentation needsProactively follow up with customers to get their feedback, guarantee their satisfaction and develop ideas for improving the customer experience Knowledge & QualificationsPost-secondary technical diploma or degree, and/or Customer Service or Order Management experienceWorking knowledge of ERP systems - preferably Microsoft AX What You Bring To This RoleAbility to perform in a high-volume, results-focused work environmentQuick learning aptitude of technical concepts and product applicationsDemonstrated experience with MS Office applications, particularly ExcelAbility to prioritize workload and handle multiple tasks simultaneouslyKnowledge of ISO quality systemsSuperior analytical and problem-solving skills, attention to detail and qualityExemplary relationship building and interpersonal skills, as well as communication skills (verbal and written English)Strong project management skills

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What is the job title and primary responsibility of this role?

The role is Order Management Coordinator, managing the customer order process from receipt to shipping and follow up, taking ownership of order management and meeting customer delivery needs.

Where is this position located and what is the employment type?

This is a full-time position based in Edmonton, AB.

What are the main duties involved in order processing for this role?

Responsibilities include ERP and data management for incoming orders, initiating and maintaining sales orders, maintaining ERP data and customer communications related to on-time delivery, and responding to order status inquiries.

What qualifications are preferred for this role?

A post-secondary technical diploma or degree and/or Customer Service or Order Management experience, with knowledge of ERP systems (preferably Microsoft AX) and strong MS Excel skills.

What skills are important for success in this position?

Strong organizational and multitasking abilities, superior analytical and problem-solving skills, excellent relationship-building and communication skills, and strong project management capabilities.

What level of interaction is expected with customers?

The role involves direct contact with customers, responding to inquiries by phone or email, and proactively following up to ensure customer satisfaction.

What type of work environment or focus does the company emphasize for this role?

The position requires working in a high-volume, results-focused environment with an emphasis on meeting delivery deadlines and improving the customer experience.