Client Experience Coordinator

Client Experience Coordinator (On-site)

We are currently partnered with a rapidly growing Property Tech company in Calgary, seeking a Client Experience Coordinator to support their front-line team and deliver exceptional experiences for clients.

This is a high-impact support role for an organized, resourceful coordinator who thrives behind the scenes to deliver an amazing client experience. Working closely with client-facing team members, you will execute administrative tasks, find tailored solutions for unique client requests, and keep operations running smoothly.

What You'll Do

Task Execution and Administrative Support

• Complete logistics-related tasks assigned by the front-line team with high precision and speed
• Maintain clear operational records and log confirmations of completed tasks in internal systems
• Manage incoming phone calls, triaging inquiries, directing callers to the appropriate team members, or taking detailed messages

Client Research and Problem Solving

• Conduct timely research to deliver tailored vendor recommendations and solutions for specific client requests
• Apply resourcefulness to solve unique challenges for clients
• Anticipate client needs to proactively clear hurdles before they disrupt the client experience

Process and Operational Efficiency

• Serve as the back-of-house operational engine for client-facing team members to ensure seamless service delivery
• Partner with the broader customer experience team to identify bottlenecks and refine internal workflows
• Adapt quickly to changing daily priorities and fluctuating task volumes

What You'll Bring

• 1 to 3 years of relevant administrative or operational support experience, ideally in a fast-paced environment
• Prior experience in client-facing / customer service roles
• Strong technical aptitude with proficiency in modern office platforms and software tools
• Excellent written and verbal communication skills with a professional demeanor
• Strong organizational habits, high attention to detail, and proven task management skills
• Self-motivated and capable of managing daily priorities with minimal supervision
• Strong collaborative instincts and a team-first mindset
• Bilingualism is an asset

This is a great opportunity to join a growing, tech-enabled service business that is redefining the industry, playing a central role in delivering operational excellence and high-touch support to clients.