Temporary Collections Specialist

ABOUT US

STRIVE is a specialist recruitment firm offering proactive recruitment solutions in the areas of Accounting & Finance, Corporate Administration, Manufacturing Operations, and Technology. STRIVE supports various clients from small to medium-sized enterprises to Fortune 500 organizations for their permanent, contract, and temporary recruitment needs.

THE ROLE

Our client is a fast-growing, technology-driven organization within the sustainable energy sector that is focused on making residential clean-energy solutions more accessible across North America.

They are currently looking for an experienced Collections Specialist to join their team on a six-month, part-time contract. This individual will manage a portfolio of approximately 200 customer accounts with outstanding balances, with a focus on resolving aged receivables while proactively preventing newer invoices from becoming overdue.

This is a highly customer-facing collections role requiring someone who can balance professionalism and empathy with confidence and persistence. You will work within a technology-enabled AR environment that prioritizes accounts, recommends next steps, and supports customer outreach.

Schedule: Tuesday–Saturday, 1:30 p.m.–6:30 p.m. PST

Hours: 25 hours per week

Contract: 6 months

Compensation: $27–$32/hour CAD, depending on experience

Location: Onsite in North Vancouver

RESPONSIBILITIES

• Manage a daily portfolio of approximately 200 outstanding customer accounts, conducting collections outreach by phone, email, and text.
• Complete approximately 40 outbound calls per week, working with customers to secure payment through an online payment platform.
• Follow established collection and escalation procedures while maintaining a professional, respectful, and firm approach with customers.
• Negotiate payment arrangements within established approval parameters, confirm agreements in writing, and monitor instalments through completion.
• Maintain detailed and accurate records of all customer interactions, including contact dates, communication methods, outcomes, and payment commitments.
• Partner with internal customer operations teams to resolve service-related issues preventing payment and resume collection activities once issues have been addressed.
• Prepare thorough documentation for accounts requiring further escalation or legal review.
• Provide regular reporting on collections activity, payment commitments, outstanding accounts, and matters requiring additional decisions or escalation.

REQUIREMENTS

• 3–5 years of experience in collections, accounts receivable, or a related customer-facing financial role.
• Consumer or residential collections experience is preferred, although strong commercial collections experience will also be considered.
• Confident and persistent telephone manner, with the ability to navigate challenging or frustrated customer conversations professionally.
• Strong ability to balance customer service, empathy, and firmness when resolving outstanding accounts.
• Excellent written and verbal communication skills.
• Strong attention to detail and disciplined documentation practices, particularly where records may be required for escalation or legal proceedings.
• Previous experience working with CRM and/or accounts receivable systems; experience with platforms such as Salesforce, HubSpot, NetSuite, Stripe, or similar technology is considered an asset.
• Comfortable working with technology, automation, and evolving systems and processes.
• Reliable and able to consistently work the required Tuesday–Saturday schedule.
• Comfortable working independently in a fast-paced, growth-oriented environment.

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