Customer Service Representative

Customer Service & Inside Sales RepresentativeLocation: Thunder Bay, ON
Employment Type: Full-Time, Permanent
Salary: $45,000–$50,000 per year
About the OpportunityOur client is an established industrial products and distribution organization serving customers across a range of commercial and operational environments. They are looking for a customer-focused professional to join their local branch and play a key role in supporting customers, processing orders, coordinating shipments, and contributing to sales growth.
This is a hands-on position suited to someone who enjoys building relationships, solving problems, and working in a fast-paced environment where customer service and operational accuracy are equally important.
Key Responsibilities

• Serve as a primary point of contact for customers by phone, email, and in person.
• Process customer orders accurately, including order entry, freight arrangements, invoicing, and related documentation.
• Prepare quotations, source products, follow up on outstanding quotes, and coordinate orders through to completion.
• Respond to customer inquiries and resolve service issues in a timely and professional manner.
• Identify more complex issues and escalate them to the appropriate internal team when required.
• Coordinate with vendors, suppliers, warehouse personnel, and transportation providers to ensure customer requirements are met.
• Track shipments, arrange pickups and deliveries, and investigate delays, discrepancies, or other logistics issues.
• Support inventory management by monitoring stock levels, identifying replenishment requirements, and working with warehouse teams.
• Conduct outbound calls to existing customers to strengthen relationships, identify opportunities, and support sales growth.
• Provide counter sales and in-person customer support at the branch.
• Maintain accurate records, invoices, receipts, shipping documentation, and other required paperwork.
• Provide occasional after-hours customer support when required.
• Develop knowledge of the company's products, customers, vendors, and industry to provide increasingly effective support.
• Contribute to a collaborative branch environment and assist with other operational responsibilities as needed.

What We're Looking For

• 3–5 years of experience in customer service, inside sales, order management, or a related role.
• Experience within an industrial, distribution, manufacturing, wholesale, or technical products environment is an asset.
• Strong verbal and written communication skills.
• Excellent customer service and relationship-building abilities.
• Strong problem-solving and decision-making skills.
• Comfortable working with numbers and processing orders accurately.
• Basic computer proficiency and the ability to learn new systems quickly.
• Strong attention to detail and organizational skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Professional and confident communication style.
• Post-secondary education is preferred.
• Bilingual French/English skills would be considered an asset.

Benefits:

• Competitive Compensation
• Comprehensive Flex Benefits Program
• RRSP Matching
• Paid time off on your birthday
• Personal Development Subsidy
• Employee Recognition Program
• Continued Professional Development Opportunities (access to LinkedIn Learning, product training, third-party personal and professional skills training opportunities)
• Constructive, engaging organizational culture
• Opportunity to work alongside experienced industry professionals
• Opportunities for growth and development

If you are organized, customer-focused, and enjoy being the person customers can rely on to get things done, we'd like to hear from you.
This posting reflects an active vacancy. We use applicant tracking software and technology-assisted tools to support the screening and management of applications; all hiring decisions are made by our recruitment team.We thank all applicants for their interest; however, due to application volume, only those selected for further consideration will be contacted.
Interested candidates are invited to send their resume to [email protected].
#ONDT #ondt