Bilingual French English Customer Service Representative

ABL Careers - 31 emplois

Toronto, ON

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Publié il y a 15 jours Expire bientôt !

Détails de l'emploi :

Télétravail

20,00 $ / heure

Temps plein

Niveau d`entrée

Avantages :

Assurance maladie

Congés payés

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Build a customer service career with one of Canada's leading commercial restaurant equipment service repair companies.

Location: Scarborough, Hybrid role

This is a hybrid position, 1-3 days in office. Your first 3 weeks will be physically in the office for training, and after that you'll work partially from home and partially in office. Equipment will be provided.

This is a temporary to hire position, so long-term availability is required.

What they offer:

Hourly wage: $20/hr
Training Development
Positive Supportive Work Culture
Temp to Hire Hybrid Work Model

Once hired on you'll be eligible for:

Group health benefits after 3 months
Matching retirement program after 6 months of continuous service
5 days sick leave in a calendar year
10 days vacation in a calendar year

What You'll Do:

Answer incoming and outgoing calls professionally
Enter and process service requests in our system
Support the Service Department team
Manage customer requests from start to finish
Provide updates and coordinate with technicians and subagents
Handle warranty checks and COD payments
Jump in to help with other tasks as needed

What You Need:

High school diploma
Previous customer service experience
Comfortable using ERP systems (training provided)
Good computer skills: Microsoft Office, Outlook
Fast typing and accurate data entry skills
Strong organization and multitasking abilities
Bilingual: Excellent spoken and written French and English

APPLY NOW!

Please respond to this posting with a copy of your resume. After submitting your resume, you will receive a reach out from our virtual recruiter. This reach out contains an important questionnaire that must be completed to highlight your skills for this position. We will contact qualified candidates for this role.

AI (Artificial Intelligence) tools may be used at certain points of the pre-screening and selection process for this role. To learn more about ABL's AI policy, please visit www.ablemployment.com/how-abl-utilizes-automation-and-ai-technology/

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Foire aux questions

What is the work arrangement for this bilingual customer service role in Scarborough?

This is a hybrid position located in Scarborough, with 1-3 days in the office. The first 3 weeks require in-office training, then you’ll work partially from home and partially in the office.

What is the hourly pay for this role and when does it apply?

The hourly wage is $20.00 per hour.

Is this position temporary or permanent, and what does that mean for progression?

This is a temporary to hire position, so long-term availability is required.

What benefits are available after being hired on?

After being hired on, you’ll be eligible for group health benefits after 3 months, a matching retirement program after 6 months of continuous service, 5 sick days, and 10 vacation days per calendar year.

What will I do in this customer service role?

You will answer calls, process service requests, support the Service Department, manage customer requests from start to finish, provide updates and coordinate with technicians, handle warranty checks and COD payments, and assist with other tasks as needed.

What qualifications are required for this bilingual English/French role?

A high school diploma, previous customer service experience, comfort with ERP systems (training provided), strong computer skills, fast and accurate data entry, strong organization and multitasking abilities, and excellent bilingual French and English communication.

How does the application process work for this position?

Apply by submitting your resume; you’ll then be contacted by a virtual recruiter who will share an important screening questionnaire to highlight your skills for the role.