Residential Property Manager, Multi-Family

Location: Calgary, Alberta.

Type: On-site Rental Office

Reporting: This position reports to the Senior Asset Manager / General Manager.

This position will oversee handymen and other onsite contractors.

License: A Property Management license is not required for this role, though preferred.

Renumeration: Salaried, paid bi-monthly.

Working hours: Monday - Friday, 830am - 530pm, and/or work hours as needed to meet the demands of the business.

Position Overview: The Property Manager is responsible for the general leasing, upkeep, and functionality of rental properties. Their job includes meeting with new and existing tenants, providing exceptional customer service, answering questions, and ensuring rent and other monies owed are collected in a timely manner. This candidate will be the go-to person for all affairs related to this community.

Objectives of this role: Forge relationships with Property Owners, Contractors, and Tenants, and oversee maintenance and preventive-maintenance measures. Work with accounting, revenue control, and other senior managers to ensure accurate records of documentation and fund-collection. Maintain building systems by contracting for repairs and service, and prepare specifications for competitive bids on larger maintenance projects and service agreements. Manage annual budget and schedule of expenses, initiate corrective measures, and prepare reports by collecting, analyzing, and summarizing data. Provide timely, effective, and efficient service.

Responsibilities:

• Making sure property finances are up to date and in order

• Preparing all lease-related paperwork in a timely and accurate manner

• Analyzing problems with properties and finding the best solution for the tenant and property owner

• Ensuring timely collection of rents and fees

• Overseeing the installation, maintenance, and repair of equipment and machinery

• Managing handyman work schedules on a daily basis

• Overseeing daily administration of the property

• Troubleshooting and responding to after-hours issues regarding the facility

• Receiving, reviewing, and actioning invoices related to works performed

• Spot-checking on contractors and handyman work whilst it is being performed

Required skills and qualifications:

• Strong communication and excellent listening skills to deal with tenants, property owners, and any maintenance staff

• Experienced with Yardi Breeze Real Estate Software

• Basic knowledge of finance and marketing

• Customer service skills and ability to delegate tasks effectively

• Strong work ethic and teamwork

• Time-management abilities

• Knowledge of office software, like spreadsheet and word processing programs

• Problem-solving skills

• Ability to work an unpredictable schedule based on business demands

• At least 2 years of residential Property Management experience in Alberta within a multi-family setting

• Consent to allow for a criminal record check.