Retail & Rentals Supervisor - 2026/27

Position Type: Seasonal Contract, Full-Time
Hours of Work: Variable - Monday through Sunday, days and evenings (closed Tuesdays)
(Please note, the candidate must be able to work weekday days as well as evenings and weekends)
Location: Orono, Ontario
Reporting to: Retail & Rental Manager
Start Date: September 2026

At Brimacombe ski area we don't just offer skiing and snowboarding, we offer a place for all ages to get outside, enjoy the fresh air and create memorable family experiences! We are currently seeking an outgoing, customer-focused supervisor to help us turn everyday visits into wonderful winter memories.

As a member of our Retail & Rentals Team, you are a winter expert - from how to dress for the weather to what the best options are for the slopes to how to maintain your equipment once you have it. You know how to turn mild customer curiosity into not only sales, but also enthusiasm and passion for the ski area and for the sport. As a supervisor, you lead by example and play a key role in creating unforgettable customer experiences, as well as defining the culture of our team.

Key Responsibilities:

• Welcome all guests, taking the initiative to interact with and engage guests in conversation
• Drive sales by using your product knowledge to ensure guests are provided with all information and options for their experience on the slopes
• Process transactions while following Brimacombe's cash handling procedures
• Demonstrate exceptional customer service ensuring positive guest interactions and experiences by listening to customer needs and responding accordingly
• Engage in continual learning and development, acquiring and sharing product knowledge
• Provide leadership, direction, oversight and support to Retail & Rental Team Members while on shift ensuring accountability to Brimacombe's policies, procedures and standards
• Monitor attendance and manage staff schedule/positions/hours while on shift, ensuring designated breaks and responding to changes in sales levels by making appropriate schedule adjustments
  
• Take responsibility for guest inquiries/concerns/complaints in your area and deliver support in the prevention/resolution of customer issues
• Assist with inventory, including receiving and stocking merchandise
• Take the lead in ensuring public spaces in and around the retail and rental building are maintained to Brimacombe's standards for positive guest experience
  
• Enforce departmental loss prevention processes
• Assist with the fulfillment of online retail orders and associated customer communications in a manner consistent with Brimacombe's standards
• Oversee rental equipment testing/calibration, inventory, distribution, documentation and record keeping, working in conjunction with applicable departments to ensure programming and walk-in rental needs are consistently met.
• Manage equipment services (tuning, waxing, adjustments, repairs and binding calibration, etc.) including managing appointments for drop-off/pick-up of equipment and service payments.
• Review all directed communications and take the initiative to stay informed of all Brimacombe activities including promotions, special events and marketing campaigns as well as updates to procedures/policies
• Take on any challenge or help other team members when needed
  

Qualifications:

• Successful completion of an OSSD, or equivalent experience
  
• Proven experience in sales, service/tuneups and/or the ski/snowboard industry is an asset
• Demonstrated knowledge of ski and snowboard equipment and apparel is an asset
• Previous experience in a customer service, leadership and/or supervisor role preferred
  
• Previous experience sizing and fitting ski/snowboard equipment preferred
• Strong people skills and customer satisfaction-oriented
• Ability to quickly learn about new products
• Professional, energetic, outgoing and dependable team player
• Able to multi-task and show attention to detail
• Strong communication and time management skills
• Basic knowledge and comfort with computers including Microsoft Office and point-of-sale software
• Good with numbers (mathematical skills
  

To Apply:

Please complete an electronic application by clicking the APPLY button associated with this posting. We are currently not taking applications in-person.

Hiring Timeline:

• Interviews will be scheduled upon receipt of qualified applications and will conducted via a virtual platform or in-person. We thank all applicants who respond, but only those selected for an interview will be contacted.
• Job posting will remain open until position is filled.
• Training will begin in September
• Full-time hours will begin October dependant on weather, start up and agreed upon availability of applicant.

Brimacombe is an equal and fair employer. Brimacombe is committed to an environment that is barrier free; if you require an accommodation throughout the recruitment and employment process, we will work with you to meet your needs.

Information provided in all applications for employment is treated confidentially and pursuant to Brimacombe's privacy policy. By submitting an application you certify that the statements made by you are true and complete to best of your knowledge. You acknowledge that any misrepresentation made by you in connection with your application will be sufficient cause for rejection of your application or, if hired, for termination. You authorize investigation of all statements contained in your application and release from liability any person or company furnishing such information