Account Manager

ACCOUNT MANAGER

Calgary, AB | Hybrid | Full-Time | Monday - Friday

ABOUT OUR COMPANY

Suncoast Enclosures designs and builds high-quality custom outdoor living solutions, including screen rooms, louvered roofs, and enclosures, for homes and businesses across North America. With over 30 years of experience, we've built a strong reputation for quality workmanship and reliable service. We're a hands-on, team-oriented company that values people who take pride in their work, bring a strong work ethic, and support those around them. Our team is at the core of what we do, and we focus on creating a workplace where people feel respected, supported, and able to grow over time.

ABOUT THE ROLE

We're looking for Account Managers to join our Customer Success team.

Each Account Manager will manage approximately 10 assigned accounts, serving as the primary operational contact and ensuring their success. You'll advocate for your customers within Suncoast, coordinating with teams across manufacturing, supply chain, engineering, accounting, warranty, and more to deliver exceptional service.

WHAT YOU'LL DO

• Build strong relationships with assigned accounts through regular communication, check-ins, and annual customer visits.

• Manage orders from submission through delivery, coordinating internally on production, shipping, delays, and shortages.

• Support inventory planning by monitoring customer needs and coaching accounts on ordering best practices.

• Develop strong product knowledge and provide customers with product education, updates, and training.

• Assist with warranty claims, identify recurring issues, and partner with internal teams on continuous improvement.

• Collaborate across Manufacturing, Supply Chain, Engineering, Accounting, Warranty, Sales, and Dealer Success to provide accurate information and exceptional customer service.

WHAT WE'RE LOOKING FOR

• Highly Organized & Detail-Oriented – Able to manage multiple customers, priorities, and deadlines while keeping details on track.

• Reliable & Accountable – Follows through on commitments and takes ownership of responsibilities.

• Strong Communicator – Communicates clearly, professionally, and proactively, including during difficult conversations.

• Customer-Focused & Professional – Builds strong relationships, provides excellent service, and represents the company with professionalism.

• Problem Solver & Calm Under Pressure – Stays composed in challenging situations and focuses on finding practical solutions.

• Relevant Experience & Technical Skills – Customer service, account management, operations, project coordination, or construction experience is preferred. Experience with dealers, contractors, building products, or manufacturing is an asset; willingness to learn new software and systems is essential.

WHAT WE OFFER

• Health Spending Account (HSA) to support your individual health and wellness needs

• Ongoing product and process training

• A respectful, high-accountability culture built on craftsmanship and follow-through

• Long-term growth potential with a well-established, expanding company

Learn more about our team, our products, and the projects we build at suncoastenclosures.com