Associate Manager, Information Management - Vancouver Head Office - 2026.109

We are honoured to again be selected as one of B.C.'s Top Employers. If you are looking for an opportunity to contribute your experience, knowledge, and passion in a meaningful way, CLBC is the place for you!Community Living British Columbia (CLBC) is a Crown corporation responsible for arranging supports and services for adults with developmental disabilities and their families. CLBC staff strive to advance the vision of Communities of belonging, lives with connection. Term/Status: Permanent, Full-time (70 hours bi-weekly)Classification/Salary: Management Band 3. This position is under exclusion review, subject to approvalTeam: Information Management and AnalyticsLocation: Vancouver Head Office (Hybrid after passing a 6-month probation)At CLBC, we are committed to fostering a diverse, equitable, inclusive, and accessible workplace. We encourage applications from all people with relevant skills, including women, Indigenous peoples, persons with disabilities, racialized people, and those who identify as 2SLGBTQ2+IA. For accommodation needs, please contact [email protected] at any stage of the hiring process.Visit our Careers at CLBC page to learn more about working at CLBC, what we offer, and tips for the interview process.About the opportunity:Reporting to the Manager, Information Management, this position provides operational leadership for the organization's privacy, access to information, and records/information management programs. The role ensures day-to-day practices comply with applicable legislative requirements, including the Freedom of Information and Protection of Privacy Act and the Information Management Act, and supports consistent, defensible, and risk-based information governance across the organization.Key responsibilities include:Leads daily operations of the privacy program and records/information management program, ensuring consistent service delivery, risk-based prioritization, and measurable outcomesTranslates legislative, policy, and procedural requirements into practical tools, including procedures, templates, job aids, intake workflows, and standard work practices for staff and business areasEnsures information is managed in alignment with approved information schedules (retention, disposition, transfer/archiving), embedding schedule compliance into operational practice and staff routinesCoordinates and supports secure and defensible disposition activities and ensure records remain discoverable and retrievable for operational, audit, and access-to-information needsLeads the intake, triage, coordination, and tracking of highly confidential and high-profile requests involving sensitive personal information, complex records holdings, heightened reputational risk, or executive visibilityEnsures appropriate controls for confidentiality, need-to-know access, secure handling, and complete documentation of decisions and rationalesProvides operational guidance to ensure personal information is handled in accordance with FIPPA privacy protections (lawful collection, appropriate use/disclosure, accuracy, safeguards, and retention)Coordinates and supports PIAs and ISAs for new or changed initiatives involving personal information and ensure outputs (risks, mitigations, approvals) are captured and managed as governed recordsImproves records readiness (classification, findability, and retrieval practices) so the organization can respond effectively to access-to-records requests and meet FIPPA response obligationsEstablishes service standards and quality checks for deliverables (PIA and ISA packages, incident files, IM artifacts, retention/disposition work products, guidance materials)Supervises, recruits, trains, coaches, and manages the performance of direct reportsRegularly engages direct reports in 1-on-1s with clear objectives and intended outcomes and provides effective feedbackOffers guidance, support, and professional development opportunitiesWhat you'll bring:Minimum of 3 years progressive experience in privacy and/or access-to-information (FOI) and records/information management, in a regulated environment (public sector strongly preferred)Diploma or bachelor's degree in Business, Human Services, Law, Public Administration, Information Management, or related fieldCIPM / CIPP/C (Certified Information Privacy Manager /Professional) or IGP (Information Governance Professional) designation is an assetDirect experience working with the Freedom of Information and Protection of Privacy Act (FIPPA) or similar privacy legislationDirect experience in managing a team of privacy and records professionalsDirect experience working with the Information Management Act or similar legislationExperience in a public sector organization is an assetTo reduce barriers to the application process, we welcome a combination of transferable skills, knowledge, lived experience, and comparable qualifications for considerationWe are also looking for:Knowledge of privacy legislation, particularly FIPPA, and related information governance frameworksProven ability to establish and maintain effective and collaborative working relationships with people at every level of the organization and key people both internal and external to CLBCExcellent communication and relationship building skills, both verbally and in writingStrong organizational skills and the ability to handle working in a dynamic environment, adapting to changing priorities and deadlines, emerging issues, and competing demandsBenefits: A rewarding career at CLBC comes with great benefits, including:Employer-paid extended health and dental planA BC Public Service Pension plan with employer contributionsGenerous vacation plus additional personal daysPaid maternity/parental/adoption leaveLife insurance, paid sick days, and, if needed, long-term disabilityWellness supports, including an Employee and Family Assistance ProgramProfessional development funds and resources to encourage continuous learning and skill developmentAccess to government discounts on travel, cell phones, and more!Additional Info:Occasional overnight travel (e.g. to communities within the area of a Community Living Centre)Successful applicants are subject to a Criminal Record CheckIf your application is shortlisted, you'll be invited to an interview where you'll have the opportunity to share more about your experience. Please note that only those selected for an interview will be contacted.This opportunity is open to applicants who are legally entitled to work in Canada.