Operations & Quality Manager

Milestone is looking for creative people who enjoy a challenge. We provide contracting excellence to our clients, daring them to let us collaborate on their toughest and most sensitive projects across Canada. Specializing in soil and ground remediation, water treatment, heavy civil construction, building decommissioning, land reclamation and rehabilitating sensitive habitats; our people thrive in a fast paced and everchanging environment. Everyone on our team believes in finding creative solutions for our clients while making a positive impact to our environment and community. This can be a tough job and isn't for everyone. Milestone is up to the challenge, are you?

Milestone's success comes from putting our team first. We are employee-owned and commit to keeping our people safe, offering competitive wages and benefits, and providing opportunity for professional growth and development. Putting our people first is a promise we have been able to deliver on for the last 10 years and we continue growing stronger. If you think you are a fit, then we want you to grow with us.

Learn more about us and what we do on our website! MilestoneEnv.ca

At Milestone, we collaborate relentlessly; we strive to inspire a diverse team of talent; we care, we are equitable, we are inclusive. We want every team member to feel and know they belong here. We are inspired by our people - the best in the business. Our work with Indigenous partners and communities has been a tremendous source of pride and learning for Milestone. We are committed to Indigenous Peoples as partners and employees. We have much to learn from all our partners and employees. We look forward to continuing to attract and retain the best people to tackle the most complex challenges of a cleaner world. Only through acknowledging and encouraging everyone's potential and contributions will we succeed.

POSITION SUMMARY:

The Operations & Quality Manager is responsible for operational quality, compliance, execution discipline, and management of the Project Management Office (PMO) across the organization. This role owns the ISO/QMS systems, audit readiness, operational SOPs, PMO governance, project execution standards, and continuous improvement initiatives embedded within operations.

This position is operations-focused, working closely with field, project, and PMO teams to ensure processes are documented, implemented, measured, and continuously improved to support consistent project delivery and operational excellence across the organization.

RESPONSIBILITIES:

1. Quality, ISO & Compliance

• Own and manage the ISO/QMS system and its operational implementation across the organization;
• Ensure ongoing audit readiness and lead internal and external audit activities;
• Manage corrective actions and track timely resolution and closure;
• Maintain compliance-driven quality standards across operations;
• Monitor and report on quality performance metrics to support continuous improvement initiatives.
  

2. Operational SOPs & Process Improvement

• Own and maintain operational SOPs, site-level procedures, and process documentation to support consistent and efficient project execution;
• Lead operational process mapping, documentation, and standardization initiatives;
• Identify process gaps, inefficiencies, operational risks, and opportunities for improvement;
• Drive continuous improvement initiatives across operations to improve quality, efficiency, and execution discipline;
• Develop and monitor operational performance metrics to measure process effectiveness, quality outcomes, and continuous improvement initiatives;
• Lead cross-functional process improvement initiatives supporting operational excellence and organizational priorities.
  

3. Planning & ESG Support

• Provide operational inputs, performance metrics, and process improvement recommendations for Annual Planning activities and Quarterly Business Reviews;
• Supply operational data and metrics supporting ESG and NZC reporting requirements;
• Support the implementation of ESG and NZC initiatives where operationally applicable.
  

4. PMO Management & Project Controls

• Own the PMO function and establish consistent project management standards, governance, and execution practices across the organization;
• Establish and maintain project controls standards, including cost tracking, forecasting, change management, reporting, and project closeout discipline;
• Support project teams through standardized tools, templates, governance frameworks, and performance reporting;
• Monitor PMO effectiveness through KPIs, project review cadence, data quality, and adoption of required project management processes;
• Develop and monitor PMO performance metrics, including process adoption, project controls compliance, and operational effectiveness;
• Facilitate project governance reviews and lessons learned activities to strengthen project delivery practices and drive continuous improvement;
• Partner with Operations, Finance, and project leadership to improve project execution, accountability, and financial visibility.
  

5. Systems Ownership

• Act as business owner for the QMS/ISO system and PMO governance framework;
• Serve as the super-user for operational quality, documentation, and project controls tools;
• Ensure systems are effectively utilized to support operational standards, reporting requirements, and continuous improvement initiatives.
  

6. People Leadership

• Lead Quality, Project Administration, and PMO resources to ensure consistent delivery of operational standards and project execution practices;
• Establish priorities, monitor performance, and drive accountability across quality, administration, PMO, and operational teams;
• Provide coaching and performance feedback focused on compliance, delivery excellence, project execution, and continuous improvement;
• Foster collaboration and knowledge sharing across operational teams to support consistent execution and organizational objectives.

QUALIFICATIONS:

• 10+ years of experience in operations, quality, compliance, or operational excellence roles.
• Hands-on experience with ISO/QMS systems, audits, and compliance management.
• Strong process improvement, problem-solving, and operational excellence capability.
• Experience managing or supporting a PMO, project controls function, or standardized project delivery framework.
• Experience leading cross-functional process improvement initiatives in project-based or operational environments.
• Experience managing managers or leading multidisciplinary operational teams.
• Comfortable working in project-based or field-driven organizations.
• Bachelor's degree in business, Engineering, Construction Management, Operations Management, or a related discipline is considered an asset.
• PMP designation, Lean Six Sigma certification, ISO Lead Auditor certification, or other relevant professional designations are considered assets.

HEALTH AND SAFETY:

Reads, understands, and follows MECI's Corporate Health and Safety Program, Policy and Procedures. Ensure health and safety is considered in the performance of all activities both on and off the job. Participation in H & S initiatives will be monitored and reviewed as necessary.

WORK ENVIRONMENT:

This position is based out of one of Milestone's major offices.

Compensation & Benefits:

• Competitive salary based on experience, skills, internal equity, and work location;
• Comprehensive health, dental, and prescription drug coverage;
• Annual pro-rated $500 Health Spending Account;
• Group Registered Savings Plan (GRSP) with employer matching after 3 months of employment;
• Three weeks' vacation to start;
• Paid Annual Cultural Day to celebrate what matters most to you;
• Annual professional development budget to support certifications, training, and career advancement.
  

We would like to thank all applicants for their interest, however only the ones selected for the interview will be contacted.