Service Advisor

Welcome to Foss Group of Companies — Where Values Drive Everything We Do

For over 60 years, the Foss Group of Companies has been a leader in the automotive industry, home to two trusted brands: Roy Foss and Foss National Leasing. Our success is driven by our incredible team. These are dedicated and passionate individuals who embody our core values daily, building a reputation for excellence in retail, fleet, service, and innovation.

At Foss Group of Companies, we are guided by five principles:

• Glad to be here – We show up with positivity and pride.

• Sweat the small stuff – Details matter, and we get them right.

• Show up for each other – We succeed as a team.

• Walk the talk – We lead by example.

• Set the standard – We raise the bar.

We are proud of the long-standing relationships we've built with our clients, customers, and our team members. When you join Foss Group of Companies, you're joining a company that leads with heart, acts with integrity, and invests in your growth. If you want a workplace where your impact is celebrated, you've found your next move.

Salary Range: Base + Commission - OTE $75,000.00 - $120,000.00/yearly

About The Current Open Role

Roy Foss Motors, Thornhill is seeking an experienced Service Advisor to provide an exceptional customer experience. The ideal candidate has a minimum of 3-5 years' experience in this role. This individual is passionate, professional, has a positive attitude, and shares our obsession with customer service. If this sounds like you, come join our team!

What We're Looking For

• Handle client service appointments.
• Complete vehicle walk-arounds.
• Write client repair orders and assist with diagnosing service issues.
• Present maintenance schedule recommendations.
• Prepare time and price estimates for service and parts.
• Keep in constant contact with clients, updating them via phone, email and chat.
• Process client payments.
• Schedule future service appointments.
• Support with service and parts initiatives and processes as required.
• Advises customers about necessary service for routine maintenance.
• Confers with customers about inspection results, recommends corrective procedures, and prepares work order for needed repairs.
• Explains the work performed and the repair order charges to the customer.
• Establishes “promised time.” Checks with Tower Operator, if necessary.

What You'll Bring

• High school diploma or general education degree (GED).
• 2- 3 years related experience and/or training; or equivalent combination of education and experience.
• Automotive dealership or similar experience a definite asset.
• Previous experience with Chrysler is an asset.
• Valid Driver's License.
• Strong work ethic and hustle to make it happen on a daily basis.
• Willingness to consistently go the extra mile to create an extraordinary customer experience.
• Basic computer skills.
• Attention to detail.
• Positive attitude and customer oriented.
• Great in-person and phone customer service skills.
• Reynolds & Reynolds (DMS) experience an asset